AI Patient Access Specialist

Help Build the Future of Healthcare AI Infinitus is AI communications in service of patients. Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources. Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes. The Mission At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers. Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare. ROLE OVERVIEW This is the next generation of a contact center role in the healthcare field. As an AI Patient Access Specialist, you will serve as the "human-in-the-loop," bridging the gap between traditional insurance verification and cutting-edge machine learning. You won’t just be making calls; you will be teaching the Infinitus AI system how to navigate the complexities of the healthcare reimbursement landscape. KEY RESPONSIBILITIES - AI System Navigation: Assist the Infinitus AI system in completing complex insurance verification phone calls through our proprietary platform. - Platform Training: Work closely with operations and engineering teams to provide feedback that improves healthcare data collection and AI accuracy. - Quality Assurance: Ensure the quality of recorded AI outputs, identifying nuances in payer responses, pushing back as necessary to ensure accurate responses to questions. - Data Entry: Ensure accurate entry of information into proprietary platforms from a number of sources including but not limited to faxes, forms, or information shared verbally from callers. - Adverse Events Handling: Identify, document, and submit Adverse Events during interaction with callers and/or received documentation. - Drive AI Efficiency: Consistently hit daily production and quality benchmarks by swiftly and accurately handling tasks that the AI agent cannot handle. - Peak Season Support: Participate in mandatory periodic overtime during high-volume seasons, new product launches, or system extensions to ensure zero backlog. REQUIRED QUALIFICATIONS - Domain Expertise: Background in Insurance Verification strongly preferred and a minimum of 2+ years of experience in a healthcare field, contact center, or insurance/patient access contact center preferred. - Technical Literacy: Comfortable learning and operating new, proprietary software programs with high speed and precision. - Communication: Strong written and verbal communication skills; ability to explain complex insurance concepts clearly. - Compliance: Ability to work in strict compliance with HIPAA regulations and safeguard sensitive personal health information (PHI). - Detail Orientation: Exceptional attention to detail and the ability to maintain accuracy while managing a high volume of tasks. PREFERRED QUALIFICATIONS - Experience in a high-volume Call Center environment. - Previous experience as a Case Manager or Reimbursement Specialist. - 1–2 years of Customer Service or Sales experience. CORE COMPETENCIES - Problem Solving: The ability to navigate ambiguous payer responses and find solutions. - Collaboration: Working effectively both individually and within a team-based environment.