Implementation Manager

Help Build the Future of Healthcare AI Infinitus is AI communications in service of patients. Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources. Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes. The Mission At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers. Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare. As an Implementation Manager on the Customer Enablement team, you will lead the technical delivery of AI agent and copilot solutions for Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients, with a focus on system integrations and pilot implementations. You’ll serve as a trusted partner to our clients, guiding them through the configuration, integration, and adoption of Infinitus solutions while ensuring seamless, scalable outcomes. This role combines technical execution, project ownership, client engagement, and cross-functional collaboration. You’ll be instrumental in helping clients unlock the full value of our AI platform in clinical, commercial, and operational use cases. What You’ll Do: - Lead Client Implementations & Pilots - Own the end-to-end delivery for new client integrations and solution pilots. - Translate business use cases into detailed solution plans. - Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards - Coordinate with rest of the customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts. - Project Management - Manage multiple concurrent client implementations with structured delivery methodology and clear communication. - Track milestones, risks, and deliverables to ensure predictable outcomes. - Capture learnings and contribute to continuous improvement of the implementation playbook. - Client Engagement - Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices. - Lead technical client conversations and working sessions, representing Infinitus as a domain expert. - Support customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch. Minimum Requirements - 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms. - Demonstrated ability to project manage and deliver client-facing technical projects end to end. - Strong agile and project management skills to deliver customer features in two-week sprints - Hands-on experience working with Salesforce or other CRM platforms. - Exceptional verbal and written communication skills—able to bridge business and technical stakeholders. - Analytical thinker with excellent problem-solving skills and attention to detail. - Comfortable working independently an