Bilingual Staff Technical Program Manager, Global Enterprise Fulfillment Platform

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview This role offers a unique opportunity to lead Instacart’s most complex, high-visibility, and strategically important programs at the intersection of technical strategy and execution. As a Staff Technical Program Manager, you will define program strategy, architect execution approaches for ambiguous and cross-cutting initiatives, and partner with executives to deliver outcomes that shape the future of our products, platform, and 4-sided marketplace. You will join our Technical Program Management team within Engineering, a trusted group that brings Product, Engineering, Data Science, Design, and Business partners together to solve big problems. We’re a hands-on, highly collaborative team that rolls up our sleeves to drive alignment, unravel dependencies, and raise the bar for operational excellence across the company. The immediate TPM team consists of 12 TPMs within a broader 25-person TPM organization, providing a deep bench of peers for thought partnership and mentorship. A key focus for this role is to evolve our global enterprise fulfillment platform—building on the capabilities and client base brought together through the Instaleap acquisition —to deliver a unified, international offering for retailers across North America, Latin America, Europe, and the Middle East. If you thrive in fast-paced environments, love turning ambiguity into clarity, and are excited to drive impact across an international, multi-product platform, we’d love to meet you. About the Job Lead the strategy, definition, and high-quality execution of company-wide programs with high ambiguity, complexity, risk, and executive visibility—owning results end to end. Transform poorly understood problems into well-structured, cross-functional programs; architect scalable execution plans and operating mechanisms that set the standard for quality and efficiency. Drive deep technical alignment across Engineering and Product—proposing, vetting, influencing, and de-risking architectural decisions and implementation plans at org leadership level. Generate and maintain cross-program roadmaps that coordinate multiple teams and workstreams; proactively identify dependencies, risks, and tradeoffs to keep delivery on track. Partner closely with VPs and executive leadership to align program goals to business strategy; craft clear narratives and decision frameworks that accelerate outcomes. Elevate team performance by identifying systemic gaps, proposing pragmatic alternatives, and modeling solutions that improve efficiency, quality, and maintainability. Establish and evolve program frameworks, processes, and evaluation criteria that become reusable standards adopted broadly across the organization. Mentor and onboard TPMs at varying levels; foster a culture where the best ideas win, conflicts are de-escalated constructively, and teams communicate with clarity an