Customer Success Manager, Greater China

CUSTOMER SUCCESS MANAGER, GREATER CHINA ABOUT K-ID k-ID is the global leader in privacy first compliance and age verification infrastructure. Recognized as one of TIME’s Best Inventions of 2025, named a Tech Pioneer by the World Economic Forum, and a winner of Fast Company’s Next Big Things in Tech, we are building the Age Layer for the internet, the foundational infrastructure that allows digital platforms to verify age and manage compliance globally without friction. Our core platform, anchored by the Compliance Development Kit, or CDK, and AgeKit, is the trusted engine for some of the world’s largest game publishers and digital ecosystems. We replace fragmented, manual compliance with a unified API that handles age verification, parental consent, and regulatory logic across 200 plus markets. Backed by top tier venture capital firms like a16z and Lightspeed, k-ID is entering a phase of growth to define the standard for global digital safety. ROLE OVERVIEW We are looking for a commercially strong Customer Success Manager to own and grow a portfolio of strategic customers across Greater China. This is a post sale role with responsibility for renewals, upsell, executive relationship management, and customer adoption. You will work with game publishers, digital platforms, and technology companies navigating complex privacy, safety, and age assurance requirements across multiple markets. You will serve as the primary point of contact for assigned accounts and work closely with Product, Integration Engineering, Legal, and Customer Success to help customers launch successfully, deepen adoption, and expand their use of k-ID over time. This role requires someone who can manage complex multi stakeholder relationships across Chinese and international teams, navigate a fast moving regulatory environment, and identify commercial opportunities while strengthening long term customer trust. This role can be based in Singapore, Hong Kong, or Mainland China. WHAT YOU WILL DO - Own a portfolio of strategic Greater China accounts across renewals, upsell, and overall commercial health. - Build and maintain account plans aligned to customer priorities, product adoption, and regional compliance needs. - Develop strong relationships with stakeholders across product, legal, compliance, trust and safety, operations, and technical teams. - Partner closely with Integration Engineering and Legal to support onboarding, deployment, and adoption. - Maintain customer momentum from contract signature through launch and into expansion. - Lead renewal and upsell conversations, including commercial alignment, pricing discussions, and negotiation. - Identify opportunities to expand product usage across additional titles, business units, teams, and markets. - Monitor account health, surface risks early, and coordinate internal teams to resolve issues quickly. - Run regular business reviews and strategic check ins that keep customers aligned and moving forward. - Bring customer feedback and market insight back to Product, Engineering, Legal, and Go To Market teams. - Maintain strong CRM hygiene, account visibility, and forecast discipline in HubSpot. WHAT WE ARE LOOKING FOR - You have 5 plus years of experience in account management, customer success, or post sale commercial roles in B2B SaaS. - You have a strong track record of managing strategic or enterprise accounts and owning renewals and customer growth. - You are comfortable operating in complex, multi stakeholder environments and building trust with both executive and working level counterparts. - You have strong commercial judgment and know how to balance customer partnership with revenue ownership. - You are organized, proactive, and able to manage multiple priorities across internal and external stakeholders. - You are fluent in English and Mandarin. PREFERRED EXPERIENCE - Experience supporting customers in Greater China, especially in gaming, digital platforms, trust and safety, or other regulated tech