Staff Solutions Architect

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. Location: West Coast Based Travel: Remote with 10-25% travel expectations For this role, we are looking for a US Citizen who can support Government/Public Sector Customers About the role: Join the global API and AI governance leader in the Artificial Intelligence era! API traffic now outnumbers human traffic online, and a large part of that is driven by the Kong platform, the world’s most popular API gateway. We are seeking a Staff Solutions Architect to join the growing Professional Services team at Kong, maker of the world's most popular API gateway. As a Staff Solutions Architect, you will be responsible for leading and guiding our customers through their technical and innovation journey with Kong, ensuring the utmost value from our products. You'll serve as a technical guru and advisor to our enterprise customers, consulting with their teams through the architecture, implementation, and deployment of Kong technology and setting them up for long-term success. The work you do is instrumental in driving adoption, overall satisfaction, and customer retention. You will work with the world's top companies in technology, banking/financial services, retail, industrial, transportation and a whole host of other sectors. In this role, you will interface and collaborate with a variety of peers and partners as well as everyone in the customer environment from developers to executives. You will be the champion of driving successful customer engagements. Internally, you will collaborate closely with Kong’s product, engineering, customer success, and customer reliability engineering teams. Working at Kong is a unique opportunity to make a massive impact on Fortune 50/500 customers and modernize their mission critical systems into the AI era. What's in it for you? Impact, Growth and Opportunity. The impact of high growth, impact on accelerated innovation using AI-enabled connectivity, and impact on customers. Growth of your career and equity rewards in addition to a strong cash compensation, great benefits, and contribute to an outstanding collaborative culture of COURAGE. Opportunity to work on cutting edge technology and develop your career at Kong - make the investment in future-proofing your skills as Kong powers AI connectivity for the world. We are a culture that promotes personal growth and offers flexible career pathways. What You'll Do: - Help customers with API and AI governance lifecycle journeys. Engagements involve remote delivery, leading virtual and in-person technical workshops for customer architects, developers, security and operations teams. You will be responsible for designing and creating an end to end solution architecture, addressing technical challenges, and providing hands-on technical implementation across the Kong platform. - Engage with customers on projects, guiding them through the installation and implementation of Kong solutions in their chosen environment - hyperscalers, hybrid or on-prem. - Lead customer discussions, driving outcome-based professional services and provide technical thought leadership across the customer adoption journey. - Collaborate internally with product engineering, customer success, and account teams to ensure our customers are getting the most value out of their Kong investment. - Have the opportunity to build re-usable tools, author technical documentation, white papers, reference architecture, blogs, and design patterns based on customer experiences. What You'll Bring: Experience: - 8+ years in customer-facing technical roles (professional services/product support). - Hands-on implementation of API gateways/integrations. - Understanding of the API governance lifecycle. - Experience building