Business Operations Lead

LayerZero The Future is Omnichain. Founded in 2021, LayerZero’s vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain capabilities. With LayerZero's simple, generic messaging protocol, builders will develop cross-chain dApps designed to unify the power of individual blockchains. We are funded by the best investors in the world including: a16z, Sequoia, PayPal, Binance Ventures, Coinbase Ventures, Uniswap Labs, Circle Ventures, Delphi Digital, and many more. ABOUT THE ROLE We’re looking for a Business Operations Lead to join our Business Development team. This is a dynamic role that combines elements of business development operations, strategic support, and organizational management. You’ll play a crucial role in helping to streamline business processes, assist with key product launches, and manage internal and external business development (BD) initiatives. The Business Operations Lead is designed to be a strategic enabler for this mission. By owning the operational backbone of our go-to-market engine, you will remove friction, improve execution speed, and ensure the BD team operates at peak performance. You will serve as the “glue” between BD and its cross-functional partners, abstracting away internal complexity so the revenue team can focus on what it does best: winning business. WHAT YOU'LL DO Core Business Strategy Strategic Advisory: Serve as a strategic right hand to the Chief Business Officer. Provide hands-on advisory across CRM strategy, internal process design, team organizational op model, data insights and day-to-day operational decision making. You’ll be the CBO’s go-to partner for ensuring execution of strategic priorities throughout the year. Data-Driven Insights: Deliver analysis that helps inform team performance in market, product utilization, forecasting insights, and revenue trends for BD. Customer Prioritization: Build and maintain account/client tiering and prioritization frameworks that help BD focus on the highest-value opportunities. Operational Execution Global OKR Management & Tracking: Oversee and track BD objectives and key results (OKRs), ensuring alignment with our long-term vision and strategy. BD Operations Management: Handle day-to-day business development operations, including pipeline management, deal flow, and forecasting, to ensure the team meets its objectives efficiently. BD Ops Trainings: Develop and run training sessions for the business development team, empowering them with the tools and processes needed to succeed. Orchestrate BD Presence: Help orchestrate LayerZero's presence in both internal and external BD activities, coordinating participation in key meetings, events, and collaborations. Product Launches: Assist with go-to-market (GTM) strategies and product launches, ensuring alignment with business development efforts and customer engagement. WHO YOU ARE 3–5+ years of experience in business operations, revenue operations, sales operations, or a similar function, ideally within a tech startup, high-growth, or Web3 environment. Deep understanding of BD/sales operations: pipeline management, deal tracking, CRM administration, and forecasting methodologies. Proven ability to build and improve operational processes from the ground up (SOPs, automation, cross-functional workflows). Strong analytical skills with experience building dashboards, performance reports, and data-driven recommendations. Excellent cross-functional communication. You thrive as the connective tissue between BD, Finance, Legal, Product, and Marketing. Highly organized, proactive, and comfortable operating with a high degree of ownership and ambiguity. Familiarity with CRM platforms (HubSpot, Salesforce, Linear, or similar) and modern GTM tooling. Experience supporting or partnering closely with executive leadership is a strong plus. Equal Opportunity Employer LayerZero Labs is committed to fostering a diverse and inclusive workplace.