Senior Partner Operations Change Management Strategist

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners’ financial lives. You can check out our demo dashboard at www.demo.mercury.com . Underneath all our products is a massive web of partners that users don’t see, that require significant product and process investment. That’s where the Product Partnerships & Operations team comes in. Partner Operations works to maintain our external relationships and streamlines our collective workflows to keep customers, partners, and Mercury employees happy. As a Partner Operations Change Management Strategist, you will work to keep our network of banking and payment partners running like a well-oiled machine while enabling Mercury to launch products and features that make banking feel effortless. This will include a mix of day-to-day communication, process design and execution, as well as long-term strategic relationship building. Internally, you’ll work across many of our teams, like Product, Risk, Compliance, and Legal - owning the change management program that unblocks sustained growth and innovation. You’ll be the connection between our product teams and external banking partners, advocating for the most efficient collaboration possible and removing roadblocks so our designers and engineers can build with the freedom to dream big. You’ll deliver magic to our bank partners and, in turn, our customers by making sure even the smallest details of our partnership operate efficiently, so we can continue to expand our products and services. Secure, reliable, thoughtful, and (perhaps) magical is how a user should describe banking* on Mercury. Your job is to build and maintain a framework that ensures our partnerships and programs can live up to this description. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. You will: Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development Onboard and train Mercury employees on any external tools or dashboards they need to work with partners Work with risk and compliance to create reporting and feedback processes that can scale alongside product development Work with engineering and product to launch features and grow existing programs Work with marketing to track changes and deliver roadmaps to external stakeholders Get exposure to a ton of teams at Mercury - working with everyone from Audit to Legal Help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs You should: Have 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships Feel confident building relationships and being the operational go-to for change requests related to our bank partners Have strong organizational skills and an eye for detail Be highly collaborative and innately tuned in to partner expectations Hold a high-quality bar for your work and those around you Consistently exercise empathy Stay calm and collected while working on ten things at once Exercise creativity while working within difficult constraints Have a strong product sense and technical inclination to liaise with internal and external teams Communicate ideas clearly across teams Be comfortable owning time-sensitive reporting deliverables and deadlines, and working seamlessly with internal contributors to exceed the expectations of our banking partners Be motivated to leverage tools and processes to automate as much of your job as possible The total rewards