Customer Success Manager, Enterprise

MEET METHOD Method has built the most modern way to connect to consumer financial accounts. Combining real-time liability connectivity with instant payment execution, Method’s API is designed to make it easy for people to connect their financial accounts to the apps and services they want to use. We have helped 45+ million users connect 350+ million liability accounts credential-less and processed over $2.5B in payments, helping users save millions in interest. One in every three credit cards in the United States is in the Method ecosystem and leading financial institutions like SoFi, Bilt, Cleo, Sezzle, Figure & Aven rely on our APIs to build magical experiences for millions of consumers. We’re a team of 50+ people spread across offices in Austin, SF, New York City, and Washington D.C! We’re excited to continue the momentum working alongside our investors and advisors from Andreessen Horowitz, Emergence Capital, Y Combinator, Avra, and Ardent. To learn more about us, check out our blog https://methodfi.com/resources/company-updates! ABOUT THE ROLE We're hiring an Enterprise CSM to own the end-to-end post-sale relationship with some of Method’s largest customers. You'll own an outsized portion of Method’s revenue, handling implementation program management, usage ramp, and renewal in the same seat, often concurrently. The commercial upside in your book is real and measurable: the difference between a customer hitting their expected ramp and missing it is often millions of dollars over the life of a contract. This role requires someone who's done this before. Multi-phase enterprise implementations, executive-level relationships, and the discipline to stay ahead of risk before it becomes churn. If that's your background and you want to do it at a company where the product is genuinely differentiated and the accounts are compelling, this is the seat. WHAT YOU'LL DO - Own a portfolio of Method’s most strategic enterprise customers, managing multi-phase implementations, usage ramp, and renewals - Drive projects forward with strong organization, urgency, and attention to detail—ensuring timelines are met and stakeholders stay aligned - Build and maintain executive-level relationships, translating customer strategy and business drivers into successful outcomes on Method’s platform - Identify risks early and proactively navigate challenges to keep accounts on track toward expected growth and retention - Communicate clearly across technical and non-technical audiences, helping customers understand and adopt Method’s APIs effectively - Partner cross-functionally with internal teams and collaborate seamlessly with a wide range of stakeholders to deliver a strong customer experience - Stay curious and informed on fintech trends and emerging technologies to better support customers and uncover new opportunities WHO YOU ARE - 5–8+ years in enterprise customer success or technical program management; you've owned accounts with multi-phase implementations and multi-year contract cycles. - You've sat across the table from SVP and VP-level counterparts and held the room. - You think like a program manager: you own timelines, anticipate risks, and know that your job is to drive outcomes, not facilitate them. - You're commercially fluent: you understand how ramp, retention, and expansion connect to revenue, and you use that framing to prioritize. - You've worked on complex technical products — APIs, developer infrastructure, or enterprise SaaS with genuinely long implementation cycles. - You can review an ROI analysis, understand what it means for the customer, and build a narrative around it without needing to build the model yourself. - You're willing to be on-site with customers. EXTRA AWESOME - Fintech, lending, or financial infrastructure background - Experience at a company selling APIs or infrastructure to enterprise clients. - Background working within usage-based or minimum-commitment pricing models. - Exposure to running joint QBRs or b