Field Hardware Engineer, HPC

About Mistral At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life. We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments. Our offerings include le Chat, the AI assistant for life and work. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited. Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers . Role summary Our compute footprint is growing fast to support our science and engineering teams. We’re hiring a Field HW Engineer to understand end-to-end systems, execute complex/vendor-level interventions, and guide L1 engineers on site—without direct line management. You’ll work hands-on across compute, storage, interconnect and cooling to keep one of France’s largest GPU/CPU clusters healthy and scalable. Location: Bruyères-le-Châtel — on-site, field role (multi-site mobility: Paris area and nearby) Reporting line: Hardware Ops Impact • Compute is a key lever for Mistral’s success and our largest spend item. • Direct impact on scale: you’ll restore service on complex incidents and raise the bar on reliability as we grow. • Enable breakthrough AI: your work unlocks science & engineering teams to deliver state-of-the-art AI. What you will do • Lead complex interventions: plan and execute vendor-level or multi-node operations (e.g., full rack work, intricate recabling, post-restart diagnosis), own risk assessment/rollback, and coordinate with vendors (RMA/escalations). • Advanced diagnostics: correlate symptoms across compute, storage, interconnect, cooling; read system indicators (LED/POST/beep), BMC/IPMI consoles, and logs to identify root causes. • Guide and uplift L1s: coach on safe practices (ESD/LOTO), first-line triage, rack craftsmanship, documentation quality; pair on tricky procedures. (No people management.) • Process & automation: improve SOPs/checklists; propose/build small automation (Python/Bash) for photo/serial capture, inventory sync, dashboards/alerts; shorten MTTR. • Safety & compliance: enforce lockout/tagout, ESD, PPE; ensure audit-ready tickets, evidence and change traces. • Parts & logistics (advanced): plan spares strategy, track failure trends, and drive proactive vendor actions. About you • 5+ years in data center/server hardware or L2/L3 hardware support, with proven complex hands-on work in production (HPC/AI/Cloud at scale). • End-to-end hardware expertise: comfortable across CPU/memory/PCIe cards (incl. accelerators), NICs, PSUs, drives, network, power and cooling (including DLC); strong judgment on when/how to escalate. • Diagnostics depth: confident in analyzing BMC/IPMI logs, linux software logs and crashes simple CLI checks; methodical root cause analysis. • Safety & discipline: impeccable ESD/LOTO/PPE habits; zero rough handling; clean, labeled, auditable work. • Communication & mentoring: crisp status/handovers; able to coach L1s during live operations. Provide technical documentations to L1s or other team • Mobility: willing to travel between sites (Paris area or nearby regions, occasionally in Europe or US)). Nice to have • Vendor tools (iDRAC/iLO/IPMI), RAID/storage basics (NVMe/SAS/SATA), high-speed interconnect (Ethernet/InfiniBand). • Coding/automation (Python/Bash) for small ops tools and reporting. • Experience with ticketing (Jira/ServiceNow), inventory/RMA flows, vendor coordination. What we offer 💰 Competitive sa...