Forward Deployed Engineer

THE OPPORTUNITY ModernFi is seeking a Forward Deployed Engineer to lead the technical onboarding of financial institutions onto our platform throughout each client's implementation journey. In this essential role, you will sit on the Engineering team and work across functions to ensure every institution experiences a seamless and reliable path to going live. As the technical cornerstone of each client implementation, you will drive client success by setting up infrastructure, configuring integrations, communicating directly with partners, and building the tooling that makes the process better for everyone involved. Your work will be instrumental in helping banks and credit unions integrate, configure, and adopt ModernFi for their specific needs, translating requirements between technical and non-technical stakeholders along the way. This role offers the opportunity to lead the projects that unlock revenue, drive client success, inform how we build the product, and shape how ModernFi scales onboarding during a period of rapid growth. At ModernFi, your work will directly fuel our vision and mission to serve as systemically important financial infrastructure that drives the American economy and to empower our partner financial institutions to grow and better serve their communities. THE ROLE RESPONSIBILITIES - Lead technical onboarding of new institutions to the ModernFi platform — from account setup to configuration, testing, and go-live - Manage infrastructure setup for clients, including provisioning SFTP servers and keypairs with Pulumi - Collaborate with bank IT teams to configure SSO in Auth0 based on their identity providers - Coordinate onboarding for third-party digital banking integrations like Q2, serving as the glue between ModernFi, the client, and the partner - Own and improve our public API documentation — making it easier for clients to integrate and showcasing our engineering-first approach - Build tooling, dashboards, or internal features (using Python, Retool, etc.) that make your work more efficient and scalable - Optimize our self-service onboarding tool by partnering with our CS team to intake client feedback and provide product suggestions or own immediate fixes - Translate between technical and non-technical audiences with empathy and clarity ABOUT YOU - Engineering background, with a CS degree or equivalent experience - Comfortable working with code and infrastructure — you may not write production services day to day, but you can spin up an SFTP server, tweak a Python script, or make a SQL query - Excellent communicator who can guide clients through technical setup and translate their needs to the engineering team - Excited by the idea of improving the customer experience through a mix of software, process, and grit - Collaborative and fun to work with — you bring positive energy to the team - Experience with tools like AWS, Auth0, Pulumi, Python, PostgreSQL, or Retool is a plus but not required ABOUT US The caliber and character of the ModernFi team set us apart. We value competence and drive over experience, and look for compassionate people with diverse backgrounds. We appreciate technical ability, dedication, and humble confidence. Above all, we value respect — for our colleagues, our clients, our partners, and ourselves. Our team pushes each other to be better every day, supports each other when things go wrong, and grows together on this journey. Because we are a close-knit team, we are selective and considerate with every hire. The people at ModernFi could be doing anything in the world, yet they choose to be here. BENEFITS - Top-of-market comp, equity from day one - Health, dental, vision. 100% employee covered - 401(k) with a broad fund selection - Unlimited PTO - Fully paid parental leave - $100 monthly wellness stipend - Dinner in the office - Relocation to New York - Uncapped equipment - Quarterly team outings THE PROCESS If you’d like to learn more, please email us at careers@modernfi.com. O