Engineering Manager, Identity Infrastructure

ABOUT THE TEAM Identity is the foundation of trust in an AI-powered world. As people build a rich personal and organizational context in ChatGPT, they need systems that protect it, remember it, and let them share it securely across apps and agents. Without strong identity, context stays locked away or exposed. With it, AI becomes safe, personal, and truly useful, empowering users while keeping control firmly in their hands. Our team builds the trusted OpenAI account layer that connects people, enterprises, developers, and agents to OpenAI apps and the broader AI ecosystem. Our systems are the front door to OpenAI—held to an exceptionally high bar for availability, security, and latency—and are depended on by many internal teams. ABOUT THE ROLE As an Engineering Manager, Identity Infrastructure, you will lead a team owning foundational identity services that must be highly reliable, secure, and fast under extreme load. You’ll set direction, grow and support the team, and partner closely across engineering and security to strengthen the platform that enables trusted access to OpenAI products. We’re looking for people who combine strong infrastructure depth with people leadership—someone who can guide technical strategy, run reliable operations, and build a high-performing team delivering mission-critical systems. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. WHAT YOU’LL DO: - Build, lead, and develop a high-performing engineering team. Coach and mentor engineers and senior technical leads to increase their impact and support their growth. - Define and own the technical strategy, roadmap, and execution for OpenAI’s core identity systems. - Guide the architecture of distributed systems operating at massive scale, with high requirements for reliability, privacy, and performance. - Partner closely with Product and Infrastructure teams to support new product needs and uphold high system standards. - Ensure the team operates effectively, maintains strong engineering rigor, and consistently delivers against ambitious goals. - Establish processes and a culture that enable fast learning, high trust, and responsible innovation. - Lead the team responsible for the authentication stack and token exchange infrastructure, ensuring high availability, strong security posture, and low-latency performance. - Own and improve request validation at the edge for logged-in users, delivering extremely high reliability and fast validation under high throughput. - Oversee systems that enable secure access to user data, improving scalability, reliability, and access patterns for internal consumers across the company. YOU MIGHT THRIVE IN THIS ROLE IF YOU: - Have 3+ years of experience managing high-performance engineering teams in fast-paced, rapidly shifting environments. - Have 10+ years of experience building, scaling, and operating distributed systems at large scale. - Care deeply about people leadership, coaching, and helping engineers achieve peak performance. - Communicate clearly, think holistically, and make decisions grounded in both user needs and long-term sustainability. - Have experience managing an infrastructure team and are effective at hiring, coaching, and developing engineers while maintaining strong operational excellence. - Have deep experience building and operating high-scale backend systems, with a track record of improving reliability, latency, and security in production. - Bring broad infrastructure expertise across the stack—from hardware and cluster management to services and storage layers. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with saf