Customer Success Engineer - Government Finance

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com. JOB SUMMARY: The Government Finance SME (Customer Success Engineer III) is a trusted technical and domain expert who partners closely with customers to help them achieve measurable outcomes across multiple OpenGov product suites. With a strong foundation in public accounting, this role brings deep expertise in financial reporting, audit, compliance, and governmental accounting to guide customers through complex technical and business challenges. The CSE III applies advanced analytical and problem-solving skills to assess non-standard scenarios, identify root causes, and recommend innovative, scalable solutions that align product capabilities with customer goals. As a senior, fully qualified professional, the CSE III plays a critical role in driving adoption, retention, and expansion by ensuring customers realize the full value of OpenGov’s platform. The CSE plays a critical role in helping OpenGov retain and grow its customer base. By proactively working with customers to ensure that they are getting the most out of the product, the CSE can help reduce churn and increase adoption. The CSE also helps to generate new growth opportunities by identifying and recommending additional products and services to meet customer needs. RESPONSIBILITIES: - Establishes an understanding of product best practices as defined by OpenGov. - Serve as a trusted technical and functional advisor to customers, leveraging a public accounting background (e.g., audit, financial reporting, GASB compliance) to guide solution design and best practices. - Partner with customers to implement and optimize multiple OpenGov product suites, aligning technical architecture with financial, operational, and compliance requirements. - Independently leads complex customer engagements, using professional expertise to perform discovery, conduct in-depth technical assessments, and develop tailored strategies to minimize risk and maximize product adoption. Work is reviewed at critical junctures to ensure alignment with organizational goals. - Prepares and provides professional demonstrations of assigned product suites to customers. - Analyzes complex, diverse problems requiring evaluation of identifiable factors and limited precedent to develop innovative solutions and recommend strategic variations in approach. - Clearly documents and communicates customer technical objectives, timelines, recommendations, and outcomes. - Effectively prioritizes and escalates customer issues as required. - Contributes to internal and external knowledge bases to support our customers more effectively and efficiently. - Attends and participates in OpenGov conferences, off-site meetings, user groups and webinars as assigned. - Attends and participates in industry conferences and meetings as assigned. - Leads and participates in OpenGov special projects and initiatives as assigned. REQUIREMENTS AND PREFERRED EXPERIENCE: - A Bachelor’s degree in a related field required, master’s degree preferred. - A minimum of 5 years experience with implementing, supporting, managing, tracking and reporting on SaaS software required. - A Certified Public