Specialist, People Experience

ABOUT PAYRAILS Payrails is a global payment software company helping leading enterprises to take control of their payment operations and maximize performance. With deep experience in the payments space and firsthand knowledge of merchants' challenges, we’ve seen how fragmented, complex, and inefficient these systems can become. Now, we are setting a new industry standard for how enterprises around the world manage and optimize payments, with more control, visibility and flexibility than ever before. Our vision is to reimagine payments from the ground up. We are building a deeply integrated meta layer that spans the entire payment lifecycle with a modular architecture. This helps us give leading brands building blocks to craft solutions to most complex operational challenges, tailor seamless customer experiences and grow their business. We are backed by some of the world’s top investors including Andreessen Horowitz https://a16z.com/portfolio/, HV Capital https://www.hvcapital.com/companies, EQT Ventures https://eqtventures.com/ and General Catalyst https://www.generalcatalyst.com/, who share our mission to simplify payment complexity globally. At Payrails, we’re committed to building a team of exceptional people - not just talented, but driven to build, solve, and deliver at the highest level. Excellence isn’t just a value here; it’s a way of working. We believe that great people thrive in environments where there’s trust, clarity, and shared purpose. We work openly and collaboratively, with deep respect for each other’s craft. Everyone is encouraged to understand the bigger picture - what we’re building, why it matters, and what stands in the way. When people have that context, they move faster, take ownership, and make better decisions. We care about creating a culture where people feel inspired to do their best work and a deep sense of responsibility to help us bring our vision to life. Success at Payrails means staying focused on the problems that matter most, and executing with purpose. YOUR TEAM Our main mission as People team is to ensure that we have an organisation, employees and workplace that wins as one team in the marketplace. We are doing this by: - Constantly researching and understanding how people skills can drive better outcomes and results - Developing the systems, mechanisms and workplace that enables employee and organisational effectiveness - Ensuring we are always relevant to the needs of our internal and external customers As Specialist, People Experience, you will own People operations and employee experience across our Cairo office and the broader Middle East region, working closely with the People team in Berlin. This is a hands-on generalist role spanning the full employee lifecycle, with real scope to grow into broader People initiatives as the business evolves. HOW YOU WILL MAKE AN IMPACT - Own end-to-end onboarding and off-boarding, making sure new joiners hit the ground running and leavers exit smoothly - Be the go-to people partner for Cairo and Middle East-based employees (UAE, KSA) - building genuine trust and providing the coaching and guidance that helps people thrive at Payrails - Work closely with our Employer of Record (EoR) partner across the Middle East region, managing employment relationships, local compliance, and documentation in both English and Arabic - Ensure full compliance with Egyptian labour law regulations, keeping documentation and processes current - Maintain accurate employee records and keep data up-to-date and compliant in our HRIS - Personio - Lead the planning and delivery of weekly and bi–yearly internal events from logistics through to the experience itself - Drive process documentation and actively champion AI and automation across People workflows - constantly asking how things could work better and building the systems that make it happen - Manage day-to-day office operations, including supplier relationships and facilities coordination for the Cairo hub - Suppo