Associate Technical Account Manager

ABOUT PAYRAILS Payrails is a global payment software company helping leading enterprises to take control of their payment operations and maximize performance. With deep experience in the payments space and firsthand knowledge of merchants' challenges, we’ve seen how fragmented, complex, and inefficient these systems can become. Now, we are setting a new industry standard for how enterprises around the world manage and optimize payments, with more control, visibility and flexibility than ever before. Our vision is to reimagine payments from the ground up. We are building a deeply integrated meta layer that spans the entire payment lifecycle with a modular architecture. This helps us give leading brands building blocks to craft solutions to most complex operational challenges, tailor seamless customer experiences and grow their business. We are backed by some of the world’s top investors including Andreessen Horowitz https://a16z.com/portfolio/, HV Capital https://www.hvcapital.com/companies, EQT Ventures https://eqtventures.com/ and General Catalyst https://www.generalcatalyst.com/, who share our mission to simplify payment complexity globally. At Payrails, we’re committed to building a team of exceptional people - not just talented, but driven to build, solve, and deliver at the highest level. Excellence isn’t just a value here; it’s a way of working. We believe that great people thrive in environments where there’s trust, clarity, and shared purpose. We work openly and collaboratively, with deep respect for each other’s craft. Everyone is encouraged to understand the bigger picture - what we’re building, why it matters, and what stands in the way. When people have that context, they move faster, take ownership, and make better decisions. We care about creating a culture where people feel inspired to do their best work and a deep sense of responsibility to help us bring our vision to life. Success at Payrails means staying focused on the problems that matter most, and executing with purpose. YOUR TEAM Payrails is a highly dynamic workplace, with our Payment Strategy team being at the front of our clients. In this team, you will: - Deliver tailor-made and innovative solutions to complex and demanding merchant requirements, pain points, and use cases. - Provide best-in-class experience and service to our merchants - Optimise payment performance and amaze our merchants with data-driven insights and growth opportunities - Follow the latest fintech trends to improve our offering and empower our clients’ growth Our team offers you the opportunity to work alongside a group of highly ambitious and knowledgeable people and the freedom to make your own impact. You, as our Associate Technical Account Manager in Payments Strategy, will be driving our customer experience to ensure success. HOW YOU WILL MAKE AN IMPACT - You will lead every merchant integration from a technical and operational perspective, serving as the primary point of contact for merchants after go-live - You will troubleshoot and resolve complex technical inquiries related to our APIs, SDKs, and payment orchestration platform - You will analyse and optimise payment performance by identifying opportunities to improve authorisation rates, routing logic, and cost efficiency - You will design tailored technical solutions by performing in-depth customer discovery, leading executive briefings, demos, and technical readouts - You will collaborate cross-functionally with Go-To-Market, Product, and Engineering teams to enhance merchant onboarding and post-launch experiences - You will proactively identify opportunities to drive product adoption, process improvement, and long-term merchant success - You will travel to customer sites as needed to oversee technical deployments and strengthen merchant relationships WHAT WE ARE LOOKING FOR - You have 2-3 years of experience in system implementation, API/SDK integrations, and providing technical guidance during integration processes -