Senior Manager, Growth Operations & Hubspot Systems

THE OPPORTUNITY As Senior Manager, Growth Operations & Systems, you’ll power Pearl Health’s commercial engine end-to-end—owning the systems, processes, and insights that drive growth from pipeline through long-term customer success, including territory planning, forecasting, contracting, and onboarding. You’ll go beyond traditional RevOps to connect Growth and Customer Success, building the infrastructure that enables smarter, faster execution across both pre- and post-sale. With broad scope and high ownership, you’ll partner cross-functionally to design and scale the systems that fuel our next phase of growth. WHO WE ARE Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes. Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare. WHAT YOU’LL DO - Design and implement CRM architecture (via HubSpot) improvements that increase efficiency across the Growth and CS orgs, including custom object design, workflow automation, and integration infrastructure - Build bulk contracting infrastructure for peak season in partnership with the broader Growth team - Define the systems integration roadmap: prioritize builds against team capacity and business need, and establish documentation standards (data dictionaries, admin SOPs, integration specs) - Stand up deal pipeline forecasting infrastructure and management dashboards - Lead the design of Growth-to-CS lifecycle processes - Partner with Data Science to formalize deal underwriting inputs and ACO submission workflows - Flex into post-sale operations as priorities require, supporting the CS team with reporting, re-contracting, and systems work GTM STRATEGY & PLANNING - Define and maintain territory plans in partnership with Growth leadership - Own Chase List development, SPIFF planning, and pipeline generation strategy CRM ARCHITECTURE & ADMINISTRATION - Own our CRM system (currently HubSpot), including data architecture, data management, data governance, and system integrations - Build and maintain rep-level, region-wide, and executive reports and dashboards - Manage and own all on-going data quality and architecture improvement initiatives SYSTEMS INTEGRATION & VENDOR MANAGEMENT - Own the integration layer between our CRM, contracting system, and other internal Growth / Sales / CS systems - Manage external vendors on scoped technical builds, owning spec, onboarding, and handoffs CONTRACT LIFECYCLE MANAGEMENT - Own our contracting system (currently Ironclad), including workflow design, property mapping, bulk contract creation, system integrations, and troubleshooting - Manage the full contracting process (from redline coordination to send for signature to submission) across both off-season and peak-season volumes (5–10/month scaling to 100+) POST-SALE / CUSTOMER SUCCESS OPERATIONS - Extend CRM and reporting architecture to support post-sale use cases, including health scoring, churn risk signals, and CS-team activity tracking - Partner with Customer Success leadership to build and maintain client reporting infrastructure, including practice-level performance reporting, executive business reviews, and ad-hoc reporting workflows - Identify and close gaps in the post-sale tech stack, evaluating tooling and integrations as the CS function matures WHAT YOU’LL BRING - 5–7 years of experience in Revenue Operations, Customer Success Operations, Sales Enablement, GTM Systems, Systems Architecture, or Sales Operations, with ownership of both strategy and systems