Senior Manager, Information Technology

Who We Are Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. We’re hiring for a Senior Manager, Information Technology based in Atlanta, Georgia to lead and scale Pindrop’s enterprise IT operations, infrastructure, GenAI platform management, automation capabilities, and employee technology experience. What you’ll do As a core operational leader, you will be responsible for the following execution and impacts: Develop and execute IT operational strategies and lead day-to-day IT operations across cloud, SaaS, and endpoint environments. Manage enterprise IT infrastructure, device lifecycle management, and end-user support functions. Oversee vendor relationships, licensing, procurement, renewals, budgeting, and technology lifecycle planning. Manage and enhance core enterprise IT platforms to drive standardization, automation, and operational maturity. Plan, design, and lead enterprise IT tool rollouts, migrations, upgrades, and implementation projects. Develop project plans, timelines, communication strategies, metrics, scorecards, SLAs, and operational readiness plans. Coordinate cross-functional stakeholders to ensure successful deployments with minimal business disruption. Lead, mentor, and develop high-performing IT staff and administrators while managing skill gaps, career development, and succession planning. Implement IT best practices aligned with ITIL, security, compliance, and modern enterprise operations standards. Partner with Security teams to support endpoint security, access governance, compliance initiatives, and audit readiness. Manage enterprise GenAI tools, integrations, governance, and access controls across the organization. Evaluate, implement, and operationalize AI-powered productivity and workflow automation platforms such as ChatGPT Enterprise, Microsoft Copilot, Gemini, and other emerging technologies. Partner with Security and Legal teams to establish governance, acceptable use policies, data handling controls, and compliance requirements for AI tools. Identify and implement AI-driven automation opportunities that improve IT operations, employee productivity, onboarding, reporting, and service delivery. Develop scalable workflows, integrations, and automations using APIs, scripting, and orchestration platforms. Who you are You are a hands-on leader who can seamlessly move from high-level operational strategy to architecture to technical implementation. You are equipped with deep technical expertise combined with strong coordination, project management, and execution skills. You are highly comfortable operating with minimal supervision in small, dynamic, and high-ambiguity environments. You are guided by a strong ownership mindset and a history of making sound, risk-based decisions. You are able to influence across teams and successfully translate technical risk into clear business impact. Your skill-set Must-haves: 5+ years of experience managing IT teams and enterprise IT operations in a fast-paced environment. Strong hands-on expertise with enterprise IT platforms including JAMF, Okta, Active Directory, Google Workspace, MDM solutions, and ticketing platforms. Minim