Senior IT Engineer

Who We Are Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. We’re hiring for a Senior IT Engineer in Atlanta, Georgia. In this role, you’ll help scale and strengthen Pindrop’s internal IT infrastructure, employee technology experience, automation capabilities, and enterprise systems as we continue to grow. What you’ll do As a Senior IT Engineer, you will own the results and impacts for the following: Propose, implement, design, and continuously improve internal IT infrastructure and end-user systems. Define and optimize onboarding/offboarding workflows and lifecycle milestones through automation and core system integrations. Design and maintain scalable architectures for mobile device management (MDM), identity providers (SSO/IdP), and comprehensive endpoint security. Serve as the primary technical escalation point and SME for complex issues across corporate hardware, OS ecosystems, core networking, and enterprise SaaS platforms. Define and propose programmatic approaches for IT operational excellence through structured documentation, process standardization, and SLA/KPI tracking. Partner directly with Security, Engineering, and People teams to enforce corporate best practices, access governance, and strict compliance requirements. Research, evaluate, and implement new enterprise tools and productivity capabilities to maximize operational efficiency, platform security, and the overall employee experience. Manage and improve critical networking systems—including VPN, DNS, DHCP, and endpoint connectivity—across our predominantly Mac environment. Who you are You are inherently driven to anticipate operational issues early and execute durable, long-term technical solutions. You are able to seamlessly translate sophisticated technical infrastructure concepts into clear, digestible guidance for non-technical stakeholders. You are highly comfortable navigating ambiguity, taking deep personal ownership of project outcomes, and driving execution from day zero. You are exceptionally curious and naturally motivated to stay current with rapidly evolving enterprise IT infrastructure, SaaS ecosystems, and security trends. You are a trusted team partner who builds cross-functional alignment and raises the operational bar through active mentorship and standard documentation. You are grounded by a clear bias toward action, executing results with thoroughness, and delivering a measurable business impact. Your skill-set Must-haves: 5–8+ years of progressive experience working in IT engineering, advanced systems administration, or modern corporate infrastructure roles. Deep technical expertise in macOS environments paired with a strong operational knowledge of Windows client ecosystems (we are predominantly Mac but leverage Active Directory and maintain Windows laptops) . Strong administrative experience with Identity & Access Management platforms (e.g., Okta, Active Directory, Azure AD) alongside enterprise MDM suites (e.g., Jamf, Intune). Advanced troubleshooting and diagnostics capabilities across corporate hardware, OS configurations, core network routing protocols (DNS, DHCP, VPNs, firewalls), and SaaS t