Product Operations

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. As our founding Product Operations Lead, you will define and own the operational backbone of the Product organization. You will work closely with Product, Engineering, Design, and Product Marketing to build the systems, cadences, and standards that help teams execute consistently and at high quality . You are a hands-on builder who enjoys operating from first principles and defining long-term strategy for your domain . Responsibilities: - Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering Operations). - Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins) - Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process - Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively - Identify where automation, AI/agents, and other new workflows can materially change how product work gets done, and translate those ideas into adopted capabilities. - Partner with Product leadership to reinforce a high-performing product culture, both virtually (e.g., Product All Hands) and in-person (e.g., Bi-Annual Product Summits / Onsites) - Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning. - Longer-term, own Product Manager onboarding and ongoing enablement, ensuring PMs ramp quickly and understand how great product work gets done at Plaid. Qualifications: - 8+ years of experience in Product Operations, Program Management, or a similar role. - Experience in fast-moving, product-led organizations with limited tolerance for unnecessary process. - Strong systems thinker who can design operating models that scale without adding bureaucracy. - Proven scrappy executor who takes ownership and gets things done. - Comfort operating in ambiguity and building from a blank page. - Clear, concise communicator with strong written and verbal skills. - Strong product instincts and empathy for Product Managers and cross-functional partners. - Prior technical experience and/or the curiosity to build a deep understanding of Plaid’s products Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgen