Senior Developer Relations Engineer - Customer Growth and Experience

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The mission of the Developer Relations team is to empower developers to easily use and understand Plaid’s products, delivering a supportive, industry-leading developer experience via scalable, broad-reaching methods. The scope of this role covers all of Plaid's commercially available, customer-facing products. We’re looking for an experienced Developer Relations Engineer to help the world’s fintech companies (and we believe every company is a fintech company, even if they don't know it yet) integrate with Plaid's APIs. In this role, you’ll create best-in-class developer experiences, cementing Plaid's reputation as the most trustworthy, developer-friendly financial services API. This is a highly technical, highly visible role with direct impact on Plaid’s product, brand, and developer experience. Responsibilities - Create and evolve developer documentation for Plaid’s APIs – writing new content, and improving clarity, accuracy, and usability of existing content. Distill complex technical topics into approachable, accurate explanations for a broad developer audience. - Design and build sample applications, demos, and tutorial videos that demonstrate the benefits of integrating with Plaid’s APIs and the best practices to use during integrations. - Improve and maintain developer-facing resources, including the Postman collection, documentation website, and other assets. - Serve as the developer’s advocate, working with our developer community and translating external developer needs into actionable product and documentation insights for internal teams. - Collaborate cross-functionally with Product, Engineering, Design, and Marketing to ensure Plaid delivers a best-in-class developer experience and to build solutions that engage, activate, and onboard new developers at scale. Qualifications - 5+ years of experience in Developer Relations, Developer Advocacy, or similar roles, or a combination of 2+ years in Developer Relations and 3+ years in related technical roles such as Software Engineering, Solutions Engineering, Implementation, or Sales Engineering. - Ability to write clear, idiomatic code in at least one widely used backend language and one frontend language - Experience building sample applications and technical demos. - Experience writing high-quality developer documentation from scratch, and identifying gaps or opportunities in existing documentation. - Ability to quickly learn and clearly explain new technologies and concepts. - Strong developer empathy, with the ability to understand and communicate what matters most to developers. - Ability to thoughtfully leverage generative AI to accelerate your work while maintaining a high standard of quality in external-facing content. Nice to Have - Familiarity with OpenAPI. - Experience with web or mobile development. - Experience working on B2B APIs. - Experience building or growing developer communities around B2B APIs. - Strong presentation skills. - Experience creating technical content across formats such as slide decks, diagrams, web apps, or video. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deepl