Senior People Business Partner

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid is seeking a strategic People Business Partner to serve as a key collaborator for our HRBP Lead and Go-To-Market (GTM) leadership. In this role, you will lead the charge on all employee relations—from conducting complex investigations to elevating performance management—while serving as the primary advocate and resource for our teams. Beyond the day-to-day, you’ll partner with the HRBP Lead and leadership to design and scale high-impact programs that drive the success of our GTM functions. Responsibilities - Conducts thorough investigations and delivers equitable resolutions for employee complaints - Serves as a trusted advisor to managers, providing guidance on complex employee relations and performance management practices. - Analyzes trends from employee check-ins, engagement surveys, and workforce data to identify opportunities for organizational improvement. - Defines, clarifies, and communicates people policies to ensure consistency and transparency across the organization. - Partners with HRBP leadership and senior stakeholders to design and execute tailored HR initiatives that support functional business goals. - Acts as a primary point of contact for manager and employee inquiries Qualifications Must-have Experience: - Minimum 5 years as a HR business partner or People Partner - Experience with workplace investigations and performance management processes - Experience issue spotting and proactively advising on potential solutions with minimal oversight - Analytically driven; experience in utilizing qualitative and quantitative approaches to root cause analysis - A team player; low ego and highly collaborative - Ability to manage and juggle multiple competing priorities - Experience working in a fast-paced startup Nice-to-have Experience: - Experience partnering with Go-To-Market leaders and teams Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy