Mid-Market Account Manager

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit is one of the fastest growing companies in the world, having gone from $2.5M in ARR to over $150M in just 10 months. We provide the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy full-stack applications directly from your browser—no setup required. Never written a line of code in your life? No problem. Replit makes software creation accessible, collaborative, and lightning-fast. Join us in our mission to empower the next generation of builders. Replit is experiencing extraordinary growth across our customer base and seeking a Mid-Market Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth. In this role you will: - Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention - Champion customer success by helping businesses realize the transformative potential of AI-powered software creation - Lead onboarding programs that accelerate customer time-to-value and platform adoption - Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools - Execute renewal processes with a focus on expansion and long-term partnership development - Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) - Gather and communicate valuable customer feedback, championing their interests within Replit - Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance Required skills and experience: - 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools - Excellent communication skills, with the ability to explain technical concepts to non-technical audiences - Proven track record of meeting or exceeding renewal and expansion revenue targets - Experience managing customer relationships from onboarding through renewal and expansion - Proficiency in using CRM systems and customer success tools (e.g., Hubspot) - Ability to quickly learn and articulate the value of new technologies to diverse customer segments - Strong problem-solving skills and consultative approach to customer challenges - Self-motivated with excellent time management and organizational skills for managing multiple accounts - Passion for technology and staying current with industry trends, particularly AI and automation - Experience with or strong interest in AI is a plus - Comfort with data analysis to drive customer success metrics and identify growth opportunities Nice to have: - You're an active Replit user - You've worked at an early-stage startup or in developer tools - Experience with rapid prototyping, product development workflows, or business process automation - Background in customer success at companies serving technical or semi-technical user bases - Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience) Tools + Tech Stack for this role: - Replit - Hubspot CRM - Customer success and ana