Deployment Lead - Accounting Solutions

WHAT WE DO Rillet serves accounting and finance teams. Our customers are the financial brains of their companies. Our job is to help them run the numbers with impossible speed, accuracy, and insight. Rillet is an AI-native ERP that can drive a zero-day close. We are different because of our unified source-of-truth data model, hundreds of best-in-class native integrations (Stripe, Ramp, Salesforce, etc), automated & auditable workflows, multi-entity consolidation, and quickly expanding army of specialized AI agents (e.g., accrual, audit, P&L flux, board decks, etc). These earn us a consistently perfect customer satisfaction score https://www.g2.com/products/rillet/reviews. High-growth AI customers like Mercor, and Function Health love our ship velocity, because their financial stack needs to scale as quickly as they do. This huge market is ours to take. We have raised $100M from leading investors (including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round) to help everyone run their numbers at the speed of AI. WHO WE ARE Rillet’s pace is not for everyone. Intelligence is table stakes. To succeed here, you need extreme speed, agency, and flexibility. Successful Rilleteers do not wait for assignments. They internalize a mission, design a strategy, and bring back results that are better, faster, and more creative than a manager could have asked for. Work revolves around our customers. Successful Rilleteers are energized by delivering the most important things, even those that weren’t in the original plan. In this role, you do not need to be an accountant. But you do need to appreciate the value that our customers can create for their own company when we equip them with the perfect financial tools. Successful Rilleteers love powering the financial core of the world’s fastest-growing companies. WHO WE NEED We are building industry-defining accounting and finance software. We are looking for a proactive, detail-oriented Deployment Lead to join our team and help lead the successful onboarding of new customers onto Rillet. This role is ideal for someone with a strong accounting foundation who is excited to work directly with customers and help finance teams modernize how they operate. You may come from Big 4 audit, accounting advisory, finance transformation, or an operational accounting role at a high-growth technology company. You do not need to have formally led ERP implementations before, but you do need to be systems-minded, highly organized, customer-oriented, and eager to learn quickly in a fast-paced startup environment. We're looking for teammates who value in-person collaboration and are within commutable distance of our NYC or San Francisco offices, or willing to relocate, though we're open to remote candidates for this role. For those working from our offices, team members are required to be in-office Tuesdays and Thursdays, plus one additional flexible in-office day. Certain roles may require additional in-office time based on function. WHAT YOU'LL DO - Lead key parts of customer onboarding and deployment, helping ensure a smooth and timely implementation experience - Partner with internal teams across Product, Engineering, and Customer Success to execute implementation plans and solve customer problems quickly - Learn and analyze client accounting and finance workflows, then translate those needs into clear requirements and practical solutions - Guide customers through onboarding, training, change management, and adoption - Support data migration, reconciliations, systems setup, and integration coordination - Track milestones, drive follow-through, and keep internal and external stakeholders aligned throughout the onboarding process - Identify risks early, escalate issues quickly, and help keep customer launches on track - Build trust with customers by being responsive, thoughtful, and solutions-oriented - Maintain clear documentation and provide regular status updates to customers and internal stakeholders WHAT YOU'LL D