Accounting Success Manager

WHAT WE DO Rillet serves accounting and finance teams. Our customers are the financial brains of their companies. Our job is to help them run the numbers with impossible speed, accuracy, and insight. Rillet is an AI-native ERP that can drive a zero-day close. We are different because of our unified source-of-truth data model, hundreds of best-in-class native integrations (Stripe, Ramp, Salesforce, etc), automated & auditable workflows, multi-entity consolidation, and quickly expanding army of specialized AI agents (e.g., accrual, audit, P&L flux, board decks, etc). These earn us a consistently perfect customer satisfaction score https://www.g2.com/products/rillet/reviews. High-growth AI customers like Mercor, and Function Health love our ship velocity, because their financial stack needs to scale as quickly as they do. This huge market is ours to take. We have raised $100M from leading investors (including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round) to help everyone run their numbers at the speed of AI. WHO WE ARE Rillet’s pace is not for everyone. Intelligence is table stakes. To succeed here, you need extreme speed, agency, and flexibility. Successful Rilleteers do not wait for assignments. They internalize a mission, design a strategy, and bring back results that are better, faster, and more creative than a manager could have asked for. Work revolves around our customers. Successful Rilleteers are energized by delivering the most important things, even those that weren’t in the original plan. In this role, you do not need to be an accountant. But you do need to appreciate the value that our customers can create for their own company when we equip them with the perfect financial tools. Successful Rilleteers love powering the financial core of the world’s fastest-growing companies. WHO WE NEED We’re looking for an accountant who wants to be a builder—whether you’ve already moved into a client-facing/solutions role or you’re a current accountant ready to apply your craft with modern tools. Having previous professional accounting or audit experience will allow the candidate to build immediate trust with our customers. You’ll own the long-term relationship with our customers after sales and implementation, partnering with CFOs, Controllers, and Accounting Managers to deliver scalable, automated solutions on Rillet’s AI platform. If you enjoy solving complex accounting problems, client interaction, system configuration, and measurable impact—but don’t have a traditional “Customer Success” background—this role is for you. We're looking for teammates who value in-person collaboration and are within commutable distance of our NYC or San Francisco offices (or willing to relocate). Team members are required to work in-office Tuesdays and Thursdays, plus one additional flexible in-office day. Certain roles may require additional in-office time based on function. WHAT YOU'LL DO - Own customer relationships and outcomes: Build deep relationships across your customer portfolio, run success plans, and hold recurring meetings to maximize value attainment of Rillet. - Deliver unique AI-driven accounting solutions: Translate complex accounting challenges into automated workflows powered by Rillet’s AI platform. - Apply accounting expertise: Bridge the gap between technical product capabilities and customer accounting needs, ensuring solutions meet real-world requirements. - Drive platform adoption and expansion: Lead trainings to ensure customers are continuously enabled on the platform, advise on process optimization and month-end close efficiency. - Cross-functional collaboration: Provide front-line customer feedback to founders and Product in close to real-time, triage support issues with Engineering, and ensure smooth account handoff with Implementation. - Become a Product Expert: Develop deep product expertise in Rillet’s AI-native platform, staying up-to-date on the latest features and functionality. - Represent Rillet: You’ll be