Key Account Manager

Who we are: We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures. Our culture: - We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere - We hire talented, self-motivated individuals with extreme ownership and high growth orientation. - We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. Location: - Hybrid - San Francisco Bay Area based - From Home / Beach / Mountain / Cafe / Anywhere! - We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there. About the Role: Sardine is growing quickly, adding new customers and expanding across an ambitious product roadmap. As we scale, we’re building a world-class team to support and grow our most strategic customer relationships across fraud, payments, and compliance. This Key Account Manager role is focused on owning a small portfolio of high-value accounts and serving as a trusted strategic partner to those customers. You will be responsible for driving customer value, strengthening relationships across multiple stakeholders, and identifying opportunities to deepen partnership and long-term growth. You’ll work cross-functionally with teams across Sardine, including risk analytics, data science, integrations, product, and customer-facing teams, to help customers solve complex fraud, risk, compliance, and payments challenges and get the most out of Sardine’s platform. What you’ll be doing: - Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine - Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers. - Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally. - Speak knowledgeably and advise on best practices relating to fraud and compliance - Build, monitor, and communicate KPIs to clients. - Provide strategic analysis and critical thinking as we plan long-term expansion. - Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers. What you’ll need: - 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's - 5+ years of domain experience in compliance, fintech, or AML/KYC - Strong presentation skills for both virtual and in-person meetings with various stakeholders - Previous customer-facing experience, preferably with a technical product - Exceptional project management skills with the ability to synthesize all inputs and balance the needs of multiple stakeholders - Proficiency in using business intelligence tools - Your analytical skills are second to none; you excel at number crunching and drawing insights - You're capable of translating complex strategies into actionable processes and outcomes - You're a natural at building relationships and collaborating with others - You constantly think about ways to improve processes - You love making customers more efficient as much as we do! Compensation: Base pay range of $160,000 - $210,000 + bonus + equity with tremendous upside potential + Attractive b