Field Support Engineer

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Job Overview We are seeking a Field Support Engineer to ensure the operational success of Saronic’s autonomous systems in customer environments. This role is focused on software readiness, system stability, troubleshooting, and customer mission support, serving as a critical bridge between deployed systems, customer operations, and internal engineering teams. Unlike forward-deployed or product focused engineering roles, this position emphasizes operational execution over feature development. You will work closely with customers, Field Service Representatives (FSRs), depot teams, and internal software engineers to support system bring-up, diagnose issues, and ensure deployed software performs reliably during real-world missions. You will play a key role in enabling customer success—keeping systems running, restoring capability when issues arise, and translating operational feedback into actionable improvements for Saronic’s software teams. Key Responsibilities - Mission & Operational Support - Support customer activities during system activation, operational readiness programs, training events, and live missions - Participate in system bring-up activities alongside depot teams and Field Service Representatives - Provide software support during customer operations, both on-site and remotely - Ensure deployed systems are configured, validated, and mission-ready prior to operational use Software Troubleshooting & Diagnostics - Perform remote and on-site troubleshooting of deployed system software, diagnostics, and telemetry - Analyze logs, system state, and network behavior to identify root causes of software issues - Support recovery actions including configuration corrections, restarts, updates, or rollbacks as needed - Escalate complex issues appropriately while minimizing mission impact and operational risk System Stability & Readiness - Validate software baselines, configurations, and dependencies for mission use - Support software updates, patches, and configuration changes in controlled operational environments - Monitor system health and performance to proactively identify risks to mission execution - Operate with a strong bias toward safety, stability, and predictability in customer environments Customer Engagement & Enablement - Serve as a software-focused technical point of contact for customers during deployments and operations - Assist operators in understanding system behavior, limitations, and recovery procedures - Work in secure and controlled environments in accordance with customer and program requirements Feedback Translation & Internal Collaboration - Capture and synthesize customer feedback, operational issues, and mission observations - Develop structured internal updates and reports based on field experience - Partner with internal software teams to translate operational issues into actionable improvements - Contribute to continuous improvement of software supportability, usability, and reliability Documentation & Process Improvement - Document troubleshooting workflows, common failure modes, and recovery procedures - Contribute to operational best practices for deployment, support, and sustainment - Help improve internal readiness, support, and mission execution processes over time Qualifications Required - Strong software engineering background with experience in Python, C++, Rust, or similar languages - Experience supporting deployed software systems in operational, fielded, or customer-facing environments - Ability to diagnose and troubleshoot complex systems using logs, telemetry, and diagnostics - Understanding of networking fundamentals including TCP/IP, UDP, and distributed systems behavior - Comfortable working across software, hardware, and operational teams - Willingness to travel up to 50% to Saronic