IT Technician

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure. Key Responsibilities - Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices - Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions. - Assist with network configurations, including routers, switches, firewalls, and VPNs. - Perform routine system maintenance, including software updates, security patches, and backups. - Administer and troubleshoot Active Directory, Office 365, and cloud-based services. - Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service. - Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented. - Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions. - Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades. - Ensure adherence to security best practices, including data protection and access control. - Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging. Qualifications - Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). - 3+ years of experience in a technical support or similar IT role. - Proficiency in troubleshooting hardware, software, and networking issues. - Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services. - Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.). - Familiarity with ticketing systems and helpdesk management tools. - Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users. - Problem-solving mindset with attention to detail and a strong ability to prioritize tasks. - IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. - Preferred Qualifications: - Familiarity with Department of Defense (DoD) or military industry projects. - Knowledge of autonomous systems or maritime technology. Physical Demands - Prolonged periods of sitting at a desk and working on a computer. - Occasional standing and walking within the office. - Manual dexterity to operate a computer keyboard, mouse, and other office equipment. - Visual acuity to read screens, documents, and reports. - Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies. - Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) https://www.govinfo.gov/link/uscode/8/1324b