Inventory Control Manager

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. JOB OVERVIEW We are seeking a Inventory Control Manager to develop and lead our product support infrastructure Saronic’s 150+ ft. Marauder platform. In this role, you will contribute to the development of systems and teams that ensure mission-critical hardware and software function reliably in the field - providing real-time assistance, spare part coordination, and long-term sustainment planning for customers. This role is ideal for a support leader with experience in complex technical products, military customer engagement, and the design of scalable support processes in an early-stage environment. RESPONSIBILITIES - Build and manage the frontline support organization responsible for triaging issues, logging field reports, and providing customer assistance - Contribute to development of product support materials including manuals, training documents, and troubleshooting guides - Define escalation procedures and service level expectations for mission-critical deployments - Collaborate with engineering and depot teams to identify reliability issues and drive corrective action - Track and report metrics on issue volume, response time, platform uptime, and fielded system health - Oversee spare parts fulfillment, RMA workflows, and replacement strategies in collaboration with supply chain - Lead support readiness reviews and customer enablement for new platform deliveries - Coordinate with mission operations and sales teams to ensure customer satisfaction and feedback loops QUALIFICATIONS Required - 8+ years of experience in technical support, field service, or product sustainment leadership - Deep understanding of service workflows, ticketing systems, and technical documentation - Strong communication skills and experience supporting government or defense customers Preferred - Background in unmanned systems, defense platforms, or autonomous technology - Familiarity with ILS (Integrated Logistics Support), depot planning, or mission-critical field deployments - Experience standing up support organizations in fast-scaling hardware companies PHYSICAL DEMANDS: - Prolonged periods of sitting at a desk and working on a computer - Occasional standing and walking within the office - Manual dexterity to operate a computer keyboard, mouse, and other office equipment - Visual acuity to read screens, documents, and reports - Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies - Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages) BENEFITS: Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and Holidays Parental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan with company match Stock Options: Equity options to give employees a stake in the company’s success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office Saronic CCPA Notice for Candidates and California Employees https://saronic-assets-public.s3.us-east-2.amazonaws.com/Saronic%20CCPA%20Notice%20for%20Candidates%20and%20California%20Employees.pdf If this role is based in the United States, it requires access to export-controlled information or items that