IT Technician (Help Desk - Linux Focus)

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions. About the Role This is not a traditional help desk role. We’re looking for a highly technical, hands on IT Technician to support Skydio’s manufacturing environment in Hayward. This role is focused on deep troubleshooting, Linux support, identity systems, and network triage. You’ll be the frontline technical expert for employees, capable of diagnosing complex issues across Linux systems, identity platforms (Okta, JumpCloud), and on prem network infrastructure. This role is critical to keeping our manufacturing environment running smoothly and requires someone who is comfortable going deep technically while still being highly responsive and collaborative. Location Onsite - 5 days/week, Monday - Friday: 3:30pm - 12am Skydio Manufacturing (Hayward, CA) What You’ll Do Advanced Endpoint & OS Support (Linux first) - Troubleshoot complex issues across Linux (primary), macOS, and Windows systems - Diagnose OS level problems (performance, services, networking, permissions, etc.) - Support engineering and manufacturing workflows running on Linux machines - Perform system provisioning, reimaging, patching, and hardware diagnostics Identity & Device Management (Okta + JumpCloud) - Handle user lifecycle actions in Okta (lockouts, reactivations, group changes, MFA issues) - Troubleshoot SSO and access related issues across integrated applications - Manage devices in JumpCloud (reenrollment, policy issues, locked devices) - Ensure endpoints are properly enrolled, compliant, and operational Network Troubleshooting & Support - Act as first responder for network related issues onsite - Troubleshoot connectivity problems (wired & wireless) - Assist with: - Switch troubleshooting (ports, VLANs, cabling issues) - Wireless network issues - Identifying outages or degraded performance - Partner with the Network Engineer on escalations and implementations Hands On IT Operations - Support hardware lifecycle (deployment, repair, replacement) - Assist with manufacturing floor IT needs and rapid response issues - Own problems end to end, not just ticket resolution Documentation & Continuous Improvement - Document troubleshooting steps, fixes, and recurring issues - Contribute to internal knowledge base and process improvements - Identify patterns and proactively reduce repeat issues What Makes You a Good Fit Technical Experience - 4+ years in a technical IT support role (not entry-level help desk) - Strong hands on experience with: - Linux troubleshooting (required) - macOS and Windows support - Experience with Okta (SSO, MFA, lifecycle management) - Experience with JumpCloud or similar device management tools Networking Fundamentals (Important) - Solid understanding of: - TCP/IP, DNS, DHCP - VLANs, switching basics - Comfortable troubleshooting: - Network drops - Port issues - Connectivity problems across endpoints Mindset & Approach - Strong problem solver who can go beyond surface level fixes - Comfortable working in a fast paced, high interruption environment - Proactive - identifies issues before they become recurring problems - Tea -oriented and able to work closely with engineering and IT Nice to Have - Certifications (CompTIA A+, Network+, Linux+) - Experience in manufacturing or lab environments - Exposure to scripting/automation (Bash, Python, etc.) - Obtaining FAA Part 107 certification wi