Order Management Analyst

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions. About the role: We are looking for a detail-oriented, independent, and results-driven Order Management Analyst to join our Revenue Operations team. In this role, you will work cross-functionally with Sales Operations, Customer Success, Legal, Finance, Supply Chain, Manufacturing, and Logistics teams to support the end-to-end order lifecycle across Skydio’s hardware, software, accessories, and service offerings. You will help ensure accurate order processing, operational efficiency, and timely fulfillment while partnering closely with internal stakeholders to resolve operational challenges, support best practices, and drive smooth transactions. How you'll make an impact: - Manage end-to-end order processing and fulfillment activities for Skydio products and services - Review purchase orders and sales submissions for completeness, accuracy, pricing, and policy compliance - Partner cross-functionally with Sales Operations, Finance, Logistics, Manufacturing, and Supply Chain teams to support order execution and delivery timelines - Monitor order backlog, shipment status, and fulfillment metrics to proactively identify and resolve operational risks - Assist in resolving shipment discrepancies, billing issues, and inventory constraints - Analyze operational KPIs and provide recommendations to improve workflows and operational scalability - Leverage AI tools and automation technologies to improve operational efficiency, streamline workflows, and reduce manual tasks - Support implementation and optimization of ERP, CRM, reporting, and automation tools - Assist in maintaining operational documentation, SOPs, and enablement materials - Partner closely with the Dock Deployment Logistics Coordinator to manage shipment scheduling, deployment logistics, and operational execution for Dock-related orders What makes you a good fit: - 1-3 years in Order Management, Order Administration, Sales Operations, Revenue Operations, Supply Chain Operations, or similar role - Strong ownership and organizational skills - You love working in fast-paced environments and thrive on cross-functional collaboration - You can adapt quickly, work with ambiguity, and manage evolving processes and operational priorities - You enjoy solving operational challenges and finding scalable solutions that support the business - Strong analytical and problem-solving skills with excellent communication abilities - Ability to multitask and work in a high-volume environment - Knowledge of order-to-cash processes and operational workflows - Interest in leveraging AI and automation tools to improve workflows and operational efficiency - Proficiency in Salesforce (SFDC), NetSuite (NS), DBX, Microsoft Excel, and Google Sheets for order management, reporting, and operational workflows - Experience supporting hardware operations, logistics, or manufacturing environments is a plus - International order management or logistics experience is a plus - Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions. Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on fa