GTM Engineer, Post-Sales

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions. About the Role As our GTM Engineer - Post Sales, you sit at the intersection of our post-sales teams and our technical build capacity. You understand how Customer Success, Support, Field Services, Training, and Operations teams work, what slows them down, and where software, automation, data, or AI can create leverage. You own the full cycle: find the problem, design the solution, build it, ship it, and make sure it sticks. This is a high-impact role. The work you do here won't just help one team move faster, it will shape how Skydio supports customers after the sale. The bar isn't just "does it work," it's "does it scale." You build systems that last, grow with the business, and make post-sales operations better over time. How You'll Make an Impact Find the right problems to solve - Spend time with Customer Success, Support, Field Services, Training, and Operations teams to understand where friction exists and where technology can help - Turn vague problems into clear requirements, technical designs, and measurable outcomes - Evaluate opportunities based on impact, scalability, and long-term value - Maintain and prioritize a backlog focused on the highest-leverage work Build things that scale - Own the full build cycle: design, build, ship, iterate - Design systems that create a reliable source of truth across customer-facing workflows - Build internal applications, integrations, automations, and AI-powered tools that reduce manual work and improve visibility - Connect and operationalize data across systems such as Salesforce, NetSuite, Jira, Databricks, Palantir Foundry, and other business platforms - Use the right tool for the job, whether that's a custom application, integration, workflow, reporting layer, or AI-powered solution Drive adoption, not just delivery - Getting something built is half the job. Getting people to use it is the other half - Document and systematize what you build so knowledge lives in the organization, not in your head - Track outcomes and improve based on adoption, feedback, and business impact What We're Looking For You understand operational systems - You've spent meaningful time working with or alongside Customer Success, Support, Operations, Business Systems, BizOps, or similar teams - You understand how customer records, product usage, support cases, orders, RMAs, assets, and operational workflows fit together - You can translate business problems into technical solutions and communicate effectively with both operators and engineers You're a builder with strong technical instincts - You've built internal tools, integrations, automations, data products, or AI-powered applications in a real environment - Experience building applications, dashboards, and operational tooling that people rely on every day - Experience working with large operational datasets and building the data models, transformations, and pipelines that power analytics and business workflows - Experience designing integrations, APIs, workflows, and system-to-system writebacks across platforms such as Salesforce, NetSuite, Jira, Databricks, and similar systems - Understands the fundamentals of modern application development, including APIs, authentication, routing, deployments, source control, and operating software in production - Familiarity with modern AI systems includi