Customer Success Engineer

ABOUT SPRIG Sprig is building the AI-native successor to legacy survey tools, like Qualtrics, Medallia, and SurveyMonkey. We believe the future of experience research won’t be powered by slow, siloed platforms. It will be fast, intelligent, and deeply integrated into how modern teams build great products. Our mission is to make deep customer understanding effortless and always on. With Sprig, product teams no longer guess. They know. We are creating a future where AI uncovers insights, accelerates workflows, and enables teams to deliver exceptional customer experiences in real-time. Companies like Notion, Figma, Coinbase, and TripAdvisor already use Sprig to stay closer to their customers than ever before. We’re scaling quickly toward $100M ARR, launching new AI-powered capabilities, and expanding our impact across the world’s most innovative companies. If you're energized by bold ideas, rapid growth, and the opportunity to redefine an entire category, we'd love to meet you. ABOUT THE ROLE As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform. This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements. This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment. Our team thrives on in-person collaboration. This hybrid role is based in our San Francisco headquarters (4 days/week in office) or New York City office (3 days/week in office). YOUR IMPACT - Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration - Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows - Conduct technical demos and solution consultations aligned to customer business goals and technical requirements - Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success - Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success - Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities YOUR STRENGTHS - 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles - Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work - Comfortable working with APIs, SDKs, frontend integrations, and technical documentation - Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android) - Ability to communicate complex technical concepts clearly to both technical and non-technical audiences - Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously - Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams - Experience supporting SaaS products or enterprise software platforms is preferred - Familiarity with product development, UX research, analytics, or digital experience tooling is a plus - Ability to travel up to 20% of the time BENEFITS & PERKS - Competitive Salary -