Strategic Partnerships Manager (Health Plans)

ABOUT SPRINTER HEALTH At Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can't get to a doctor's office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year. By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we've supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators have raised over $125M to date investors like a16z, General Catalyst, GV, and Accel and enjoy multi-year runway. ABOUT THE ROLE The Strategic Partnerships Manager, Health Plans role is responsible for owning, growing, and deepening a portfolio of health plan partnerships for Sprinter Health. Sitting on our Enterprise Customer Success org, you will work cross-functionally with clinical, operations, and product teams to deliver strong outcomes for health plan partners and drive expansion across your accounts. In this role, you will serve as the primary point of contact for your portfolio and a key contributor to how Sprinter grows its most important payer relationships. WHAT YOU'LL DO - Process improvement/ streamlining systems (ideally with AI) - Lead external meetings and build credibility with health plan stakeholders as a trusted business partner - Collaborate cross-functionally to lead customers through the Sprinter Health customer journey to achieve strong customer satisfaction, adoption, and partnership success - Partner with each customer to define and track measurable success plans with clear outcomes; ensure cohesive communication across internal and customer audiences at all levels - Use customer data and patient feedback to articulate the Sprinter Health value and make recommendations for partnership optimization - Drive annual revenue targets and coordinate renewals of designated customer contracts - Proactively identify customer risks and partner cross-functionally to recommend solutions and action plans to improve customer health - Analyze partnership performance data, surface trends, and translate findings into actionable recommendations for your accounts - Proactively identify expansion opportunities across your portfolio and partner with senior leaders to pursue them WHAT YOU'LL BRING - 3-5 years of experience in management consulting, enterprise partnerships, business operations, or investment banking with a focus on the healthcare vertical (Payors, Health Systems, Etc.) - Are a self starter with a strong orientation toward problem-solving with a systematic and managed approach - Experience working cross functionally with partnerships, operations, product, and other members of cross-functional teams - Urgency in execution and tendency toward speed with the ability to adapt and change - Strong empathy for customers - Comfortable with ambiguity and working autonomously, managing multiple deadlines effectively - Are an excellent communicator, both verbally and in writing - Strong executive presence and business acumen including experience working in a B2B environment - Proven ability to influence through persuasion, negotiation, and consensus building - Track record of identifying and closing expansion opportunities within a portfolio of accounts WHAT WE OFFER - Meaningful pre-IPO equity - Medical, dental, and vision plans 100% paid for you and your dependents - Flexible PTO + 10 paid holidays per year - 401(k) with match - 16-week parental leave policy for birthing parent, 8 weeks for all other parents - HSA + FSA contributions - Life insurance, plus short and long-term disability coverage - Free daily lunch in-office - Annual learning stipend Sprinter Health is an equal opportunity employer. We value diversit