Customer Success Manager

The Basics: The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. This customer facing role will be responsible for customers each having thousands of endpoints running the Tanium platform and solutions. The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results . This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Durham, NC. What You'll Do: Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies Develop and maintain the necessary relationships with customers to ensure alignment to their business needs Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight Contribute to strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers We're Looking For: Education BA/BS or equivalent experience preferred Experience 5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model Has demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers Working knowledge of endpoint technology and the areas of major business outcomes for a CIO Tanium Certified Operator (nice to have) Tanium Certified Administrator (nice to have) You are: A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium Willing to contribute suggestions and ideas to further customer and Tanium goals Eager to become an expert in demonstrating value and return on investment to our customers Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions. A strong communicator and intuitive listener Professional, insightful, and values-driven Motivated to help to solve the toughest IT problems faced by organizations today Other Travel ranging from 5 - 15% within regional territory Onsite / customer-located work as deemed necessary by the customer and/or account team About Tanium Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable. Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence,