Technical Project Manager

The Basics: Fluency in Japanese is a mandatory requirement for this role The Technical Project Manager’s role is to ensure execution of high profile and critically important projects and programs of work resulting in our customers deriving maximum value and utilization from the Tanium technology and services purchased. Technical Project Managers act as a link between the Tanium Account Team and the customer’s team at the project execution level. This role requires an individual to be both technically and tactically proficient with Enterprise IT tools, and to be able to operate Tanium on behalf of our customers. When on site or remotely supporting customers, the Technical Project Manager acts as a champion for Tanium best practices and as an advocate for the customer’s requirements with Tanium. Technical Project Managers act as part of a cross-functional Enterprise Services Team that complements the existing Sales, CSM, and Solution Engineering teams on accounts in two ways. First, by understanding and overcoming the short-term barriers to successful implementation/utilization of the Tanium product, while ensuring that best practices are being implemented to ensure a stable, available, and performant Tanium infrastructure. Second, by developing, managing, and reporting on a plan that prioritizes customer objectives, success criteria, and milestones along that path. What You’ll Do: Independently (or with close collaboration with customers and Partners) own and manage complex technical projects with multiple dependencies, to meet stated and agreed objectives Develop and maintain project plans and schedules. Assist team members in planning, estimating, and controlling tasks. Ensure that interfaces are recognized and tasks are integrated. Perform critical path analysis and develop action plans to mitigate risk. Identify and implement alternative solutions. Delivery a variety of presentations in support of the objectives Drive maximum integration of Tanium into business processes and controls in order to achieve the value proposition and efficiency goals. In achieving this, Technical Project Managers are expected to understand and support technical integration of Tanium into our customer’s tool chains, business processes, and operational workflows. Tracking and reporting the health of assigned projects and, where appropriate, implementing get well plans. Assisting on other account level activities such as stakeholder mapping, maturity modelling, enhancement tracking, and project/engagement reporting Assist with practice development opportunities to mature the cross-functional nature of Enterprise Services. Contribute to documentation efforts, both internally and publicly facing Maintain a broad understanding of the Tanium solution and its capabilities Provide purpose, motivation, and direction to fellow members of the Customer Account Team We’re Looking For: Experience 10+ years of experience in technical project management or in a similar project leadership role Agile Certified Practitioner (PMI-ACP) and/or Project Management Professional (PMP) is a plus Track record of project management for long-term, multi-million dollar implementations Network/Cyber operations, Service Management, Professional Services, Customer Success, or Consulting backgrounds preferred Able to conduct briefings on large enterprise IT concepts; familiar with general networking, network architectures, and database concepts Consultative mindset combined with project-based execution while implementing novel solutions Ability to translate customers priorities, business objectives, process hindrances, and tactical operational difficulties into solution options using Tanium Interest in identifying and solving customers’ IT challenges Previous experience in a customer facing role, using interpersonal communication skills Willingness to always go above and beyond for the customer Team player with excellent organizational abilities Education BA/BS or equivalent exper