Customer Success Manager

COMPANY OVERVIEW: TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape. We’re a fast growing startup backed by industry experts and top tier investors led by Crosspoint Capital Partners and also backed by Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside As a Customer Success Manager (CSM) at TENEX, you will play a pivotal role in ensuring our customers achieve their security goals and derive maximum value from our platform and services. You will be the primary advocate for our customers, driving adoption, satisfaction, and long-term success. Location: Overland Park, KS or Sarasota, FL metro area. Remote with an option of a company paid relocation package to either Kansas City or Sarasota metro area. Culture is one of the most important things at http://tenex.aiTENEX.AI http://TENEX.AI—explore our culture deck at culture.tenex.ai http://culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work. This role is perfect for those eager to relocate and commute here, where family-first visionaries build unbreakable cybersecurity empires. Ditch the crushing taxes and restrictions of high-cost states with our incredibly aggressive relocation packages, crafted to propel you and your loved ones into this thriving hub effortlessly and profitably—imagine lower taxes amplifying your success! For candidates who embody the rare "10x of 10x" talent, we offer the flexibility of fully remote work. If you are an exceptional, unrivaled force in this role and prefer not to relocate at this time, we encourage you to apply for this remote-first position. Please be aware that the competition for these remote roles is exceptionally fierce, and the standards for selection are significantly higher. JOB RESPONSIBILITIES: - Act as a trusted advisor to customers, ensuring they fully leverage TENEX’s MDR platform to meet their cybersecurity needs. - Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities. - Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX’s services. - Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements. - Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals. - Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction. - Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences. - Educate customers on best practices, new features, and enhancements to maximize their security outcomes. - Track and analyze customer usage data to identify trends, opportunities, and areas for improvement. - Facilitate contract renewals and support expansion efforts in partnership with the Sales team. - Travel as needed (10-15%) to meet with key customers and strengthen relationships. REQUIRED SKILLS & QUALIFICATIONS: Technical & Industry Expertise - 3+ years of experience in Customer Success, Account Man