Forward Deployed Engineer

COMPANY OVERVIEW: TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape. We’re a fast growing startup backed by industry experts and top tier investors led by Crosspoint Capital Partners and also backed by Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside. Culture is one of the most important things at TENEX.AI http://TENEX.AI—explore our culture deck at culture.tenex.ai http://culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work. ABOUT THE ROLE As a Forward Deployed Engineer at TENEX, you are a customer-embedded problem solver. You live inside strategic customer accounts, discover what is broken or missing, and build solutions — combining AI, data, and security expertise to ship things that matter. Your work doesn't stay in one customer's environment; it feeds back into what TENEX builds for everyone. JOB RESPONSIBILITIES - Embed directly within assigned customer accounts to deeply understand their environment, workflows, and security challenges - Follow the FDE engagement loop: Discover, Ideate, Document, Build, Ship — moving from problem identification to working solution with a bias toward action - Build custom solutions tailored to customer needs — including automations, integrations, AI-assisted workflows, data pipelines, and security tooling extensions - Apply combined expertise across AI, data, and security to solve problems that off-the-shelf tools cannot address - Document solutions thoroughly so they can be reviewed, refined, and offered to other customers across the platform - Continuously identify and surface new problem areas, data opportunities, and intelligence gaps encountered during customer engagements — feeding these discoveries into the AI & DS function for evaluation and development - Collaborate closely with the AI & Data Science function — surfacing cross-customer intelligence needs directly from customer engagements - Maintain a strong working relationship with customer technical stakeholders throughout the engagement - Manage multiple active customer accounts concurrently, maintaining deep focus and high-quality output across each engagement - Escalate blockers or account risks to the Director or Staff-level engineers when appropriate REQUIRED SKILLS & QUALIFICATIONS TECHNICAL & INDUSTRY EXPERTISE - 3+ years in software engineering, security engineering, or a technical customer-facing role - Strong programming skills in Python and/or another general-purpose language (Go, TypeScript, etc.) - Experience working directly with customers to solve complex technical problems - Familiarity with AI/ML tooling, data pipelines, or data engineering concepts - Knowledge of security operations, SIEM/SOAR, cloud security, or endpoint security - Ability to rapidly prototype and ship working solutions in ambiguous, fast-changing environments - Strong technical documentation skills — you write things down so they can scale SOFT SKILLS - Strong problem-solving and troubleshooting skills with a bias toward action - Excellent customer-facing communication and collaboration abilities - Ability to thrive in a fast-paced, h