Learning Systems Lead

ABOUT THE COMPANY Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. SUMMARY Valon is a company of high-agency, high-velocity people building in a complex, regulated domain. Your job: be the force multiplier that gets them to mastery faster than anyone thinks is possible. We're hiring a Learning Systems Lead — a single owner who will build Valon's learning infrastructure from the ground up. The immediate priority is new hire onboarding and deployment ramp (cutting time-to-mastery from ~6 months to ~3). The long-term vision is much bigger: an AI-native, always-on learning layer across the entire company — what we internally call the "eternal coach." This is not a traditional L&D role. This is a systems-building role that happens to live in the learning domain. You will design, ship, measure, and iterate on the programs and tooling that accelerate how people learn at Valon — starting with onboarding, then expanding into manager development, continuous skill growth, and eventually the full employee learning experience. WHY THIS ROLE EXISTS Valon's ramp curve is steep. Today, it can take ~6 months for someone to feel fully ramped. The goal is to drive that toward ~3 months, without sacrificing quality. We have many smart, high-agency people, but "figure it out" does not scale in a regulated, fast-changing environment. We need one owner who is obsessed with how people learn, and who can translate dense context into repeatable pathways, verification, and reinforcement loops. The bottleneck isn't volume of people — it's volume of ramped people. This role exists to fix that. WHAT YOU'LL DO (PHASE 1: ONBOARDING + RAMP) This is the highest-leverage starting point and your Day 1 priority. Own new hire onboarding end-to-end (not just content). - Design the full onboarding journey — "moments that matter," role-relevant tracks, and what good looks like at each stage. - Make onboarding meaningful across populations, partnering with department leads. - Ensure someone can explain and apply core mortgage servicing + Valon concepts faster. Build the Deployment ramp pathway as the first deep dive. - Partner with deployment leaders and domain experts to extract knowledge and turn it into teachable artifacts. - Create practice loops for the parts of deployment that are not naturally verifiable. - Build certifications / verification where appropriate (what "mastery" means, how it is demonstrated). Orchestrate the system, not just facilitate sessions. - Create the structure, formats, and delivery mechanisms so experts can plug in. - Over time, take more lift off leaders by being the "client" for learning: you drive the plan, the standards, and the iteration. Measure ramp effectiveness and iterate quickly. - Define and track the KPI: time-to-ramp / time-to-mastery by role. - Instrument leading indicators (adoption, practice frequency, completion of verification steps) and laggin