Product Operations, Manager

ABOUT THE COMPANY Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. ABOUT THE ROLE Valon is rolling out its AI-powered platform to enterprise clients operating in a highly regulated, operationally complex industry. We are building a dedicated Product Operations function that ensures customers have a seamless, reliable, and intuitive experience with ValonOS during and after implementation. As a Product Operations Manager, you will operate as a horizontal force across Product, Engineering, and Customer teams. Your role is to design and own the mechanisms, frameworks, and feedback loops that turn real-world usage into durable product insight. Rather than focusing on a single product area, you’ll work across the breadth of ValonOS, identifying cross-cutting patterns and shaping how the company operates, builds, and ships product. This role is ideal for someone who thrives in ambiguity, thinks in systems rather than tickets, and wants to influence product direction through leverage instead of org charts. You’ll be trusted to independently identify the highest-impact problems, define structure where none exists, and drive improvements that raise the bar for product quality, reliability, and customer experience across Valon. RESPONSIBILITIES Build & Own Scalable Product Operations Systems - Design and evolve the core Product Operations frameworks that allow Valon to learn from production at scale, including user acceptance testing, data migration testing, etc. - Identify structural gaps in how product insights are captured, prioritized, and acted on, and create durable mechanisms that work across teams and product areas. - Operate horizontally across ValonOS, focusing on cross-cutting patterns rather than isolated customer or feature-level issues. Drive Product Quality, Reliability & Release Learning - Lead investigation of complex, ambiguous, or recurring issues that span multiple teams, going beyond symptom-level fixes to systemic root causes. - Partner with Engineering and FDA to improve issue definition, incident response, and long-term prevention. - Own and refine how Valon validates product readiness and learns from releases through alpha testing, rollout feedback, and post-launch analysis. Influence Product Direction Through Insight & Leverage - Act as a senior systems-level partner to Product and Engineering, translating real-world usage, operational complexity, and regulatory nuance into clear product implications. - Synthesize signals across customers, data, and incidents to surface risks and opportunities that inform roadmap and prioritization decisions. - Operate as a force multiplier by creating artifacts, documentation, and processes that raise the bar for product quality and decision-making across the organization. IDEAL BACKGROUND - 4-7+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a