Mortgage Process Specialist

What we're doing Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review. We're here to change it. Vesta was founded to rebuild the mortgage LOS from the ground up. Our founding belief is that the future of mortgage lending will be a fully automated process. Today, our AI augmented platform makes that a reality. Our mission has been to build a platform where AI isn’t just an add-on, but the core engine that transforms how a loan is actually manufactured. Who we are Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with Vesta, they are transforming the mortgage industry by creating the most flexible, open, and automated origination experience, benefitting financial institutions and their customers. And, we're not alone. We've raised $55M from top tier investors, including Andreessen Horowitz, Bain Capital Ventures, Conversion Capital, Zigg Capital, and Index Ventures. Our team is small, but mighty. We are a collection of humans who value humility, empathy, self-awareness, and an orientation towards action. If this sounds like you and you're excited by the idea of getting in at the ground level to build the infrastructure that will power the future of the financial industry, we would love to hear from you! About the role As we grow our team of analysts at Vesta, you’ll work closely with our product, engineering, partnerships, and implementations teams across a variety of mission critical projects. In this role, you can expect to: - become a Vesta product expert, understanding how to test all functionality within the platform, and diligently document test cases with a high attention to detail. - work with our partner integrations team to help configure our integrations and map data across platforms. - partner with our customer implementation team to create canonical documentation around all aspects of both loan fulfillment workflows and the nuances of our product. - stay in lock step with our engineering, product, and partner teams, keeping them updated on testing and integration status. - be an indispensable part of delivering industry-changing software to our customers! Who you are - You have 3+ years of experience in the mortgage industry, specifically navigating and working with mortgage systems either on the operational/process side or on the technical/IT side. Experience working with Loan Origination Systems is a big plus, and experience in pricing and/or secondary marketing — PPE configuration, lock desk operations, investor delivery, loan sale workflows, or hedging — is a huge plus. This is an area where deep domain knowledge translates directly into product impact. - You are highly technical, or technically adept with a strong desire to go deeper. You're comfortable working closely with engineers and product managers, reading API documentation, reasoning about data schemas, and pulling apart JSON/XML payloads to understand what's actually happening under the hood. Hands-on experience with tools like Postman, basic SQL, or scripting to validate data is a major plus. Technical acumen isn't optional in this role — it's central to it. - You are curious and hungry to identify, triage, and help solve any problem you come across, big or small, and you're excited to apply your depth of knowledge across a variety of projects. - You are a self-starter and team player who's comfortable flexing across a variety of problems, and you do so while keeping an eye toward detail and executing with precision. - You're looking to join an early-stage team to build something BIG, something industry-changing, and you're excited about being part of that quickly-moving, fast-growing journey. Benefit