Head of Technical Services

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. This role follows a hybrid work schedule and reports to the Director of Global Workplace & eMobility. You will: Technical Ownership & Architecture: Define the technical direction and architecture for both building automation systems (BAS) and internal technical services, focusing heavily on system sustainability, scalability, and long-term risk mitigation. Lead System Integration: Act as the Master Systems Integrator, managing the installation, configuration, and integration of on-premise and cloud service architectures across disparate building systems and protocols. Escalation Point & Crisis Management: Serve as the primary technical contact during major incidents, leading root cause analysis (RCA) and driving permanent fixes (3rd level support) under pressure. Drive Programming & Design: Oversee the creation of control submittals, panel layouts, and controller programming (graphical block and line code), while enforcing coding standards and conducting rigorous code reviews. Team Leadership & Mentorship: Lead and motivate a team of technicians and engineers, growing future leaders through active mentorship and fostering a culture of technical accountability and excellence. Stakeholder Collaboration: Bridge the gap between technical teams and non-technical stakeholders, translating operational and product needs into technical requirements while executing cross-functional initiatives. You have: Education & Experience: 5-7+ years of experience in software development, IT, or technical support, with prior experience in a team lead or senior engineer role. Technical Depth: Expertise in relevant technology stacks (e.g., Linux, Java, Python), cloud technologies (AWS, Azure, GCP), and databases, coupled with a deep baseline knowledge of electrical concepts and HVAC mechanics. Methodologies & Core Skills: Strong knowledge of Agile/Scrum, ITIL, DevOps, and CI/CD pipelines, combined with the intrinsic hands-on aptitude to relate spatial environments and schematics to complex wiring diagrams. L7 Competencies: The ability to solve ambiguity, influence technical strategy across multiple teams, and anticipate long-term technical debt. Mission Alignment: A commitment to the Waymo Way, serving as a consistent role model for our behaviors—acting like an owner and staying humble. We prefer: Advanced Device & Protocol Expertise: Deep familiarity with BACnet protocols, AI/AV/AO limitations, and integrating highly specialized I/O devices. Digital Transformation: Experience transitioning organizations from manual/disparate tracking frameworks to centralized, enterprise-level cloud platforms. Industry Background: Experience in the autonomous vehicle, robotics, tech hardware, or aerospace sectors. Travel Requirements: Approximately 25% travel required. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo’s discr