Head of Operational Intelligence

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. In this hybrid role, you will report to the Head of Waymo Operations You will: Deliver data driven and scaled real‑time signals and anticipatory risk insights to inform network‑wide operational decisions. Provide forward‑looking views of operational, safety, and reputational risks across all markets. Standardize Alerting Frameworks -- Establish thresholds, confidence scoring, information quality, and escalation criteria to ensure consistent, high‑quality signal delivery. Ensure rapid collection, triage, analysis, and dissemination of intelligence across a 24/7 operation. Lead Incident Intelligence: Maintain situational awareness during events and brief leadership with timely, actionable risk insights. Develop Playbooks and Protocols: Create structured, repeatable intelligence workflows that support consistent response and escalation. You have: 10+ years in operational intelligence, risk, or mission‑critical operations in fast‑paced, 24/7 environments. Proven ability to build and scale multi‑source signal‑detection programs (telemetry, threat intel, social/OSINT). Deep expertise in the intelligence lifecycle — collection, triage, analysis, dissemination. High judgment under pressure with the ability to separate signal from noise. Strong communicator capable of crisp executive briefings and clear written intelligence products. Demonstrated success creating playbooks, escalation paths, and repeatable response mechanisms with cross‑functional partners. We prefer: Hands‑on experience with social media monitoring, global threat intel, and real‑time risk assessment. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $226,000 — $278,000 USD