Senior Payroll Operations Specialist I

About Us Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity — Remote (USA / Canada) We are looking for a Senior Payroll Operations Specialist I to serve as an advanced practitioner and escalation point on our Payroll Operations team. In this role, you'll own complex remittance operations, payroll corrections, and union compliance across a high-volume, multi-state environment — holding a high bar for accuracy, SLA performance, and documentation. Beyond executing at an exceptional level yourself, you'll mentor teammates, surface process improvements, and partner cross-functionally to resolve root-cause issues. It's a role for someone who takes pride in both the craft of payroll and the standard they set for those around them. What You'll Do - Own end-to-end payroll remittance operations including corrections, reversals, overpayments, and contribution remittances — resolving cases within SLA with clear documentation throughout - Serve as an escalation point for complex union and agency issues; identify root causes of reporting discrepancies and coordinate resolution with appropriate payroll teams - Mentor team members on complex remittance and compliance matters, actively raising the skill level of those around you - Document and maintain SOPs, keeping them current, complete, and usable without additional coaching - Identify gaps in payroll operations processes and bring forward concrete recommendations for improvement - Partner cross-functionally on payment and client funding questions, system testing, and payroll-related project work - Leverage AI tools to optimize operational workflows and adopt emerging functionalities that improve team efficiency and accuracy - Proactively surface issues — with proposed solutions — and act as SME across teams to drive them to closure What You'll Have - 5+ years of end-to-end, multi-state payroll processing experience - Advanced union expertise; ability to handle complex remittance and compliance issues independently - Experience in third-party payroll or entertainment/film industry payroll strongly preferred - Proficiency in Notion and Salesforce; intermediate Excel skills - Demonstrated ability to document processes clearly and maintain SOPs that others can follow without hand-holding - Strong communication and conflict resolution skills — comfortable working across teams and with external agencies - Proactive approach to AI tooling; comfortable adopting and applying new workflows to improve operational efficiency - FPC or CPP certification preferred Why Join Us At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: - Unlimited Paid Time Off - Work from anywhere in Canada