Head of Account Management North America

Remote, North America, Full Time, People Manager, +5 years of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries. About The Role We are orchestrating the best high-performing team! We're looking for a Key Account Management Leader to own and scale one of the most strategic functions at Yuno — the relationships that keep our most important merchants growing. This is a leadership role with real weight: you'll build the team, set the direction, and be accountable for the revenue outcomes that come from it. This role is for someone who leads with ambition. Growing a KAM function across LATAM isn't about maintaining the status quo — it's about identifying what's possible, pushing your team to reach it, and finding the next opportunity before anyone else does. You'll define strategies, challenge assumptions, and make decisions that shape the long-term trajectory of our most valuable accounts. At the same time, none of that happens without deep collaboration. You'll work shoulder-to-shoulder with Sales, Product, Tech, Legal, and Operations — sometimes aligning competing priorities, always keeping the client at the center. Transparency is how you'll build trust: with your team, with clients, and with the rest of the business. Clear communication, honest conversations, and realistic commitments are non-negotiable here. If you are passionate about building high-performing teams, thrive in fast-moving environments, and want your work to have a measurable impact on a global payments company — this is your seat at the table. Your contribution will be Lead and develop the Key Account Management LATAM team, setting strategic goals and driving overall performance Build and maintain strong relationships with key merchants, elevating the quality of every client interaction Drive revenue growth by identifying new business opportunities and leveraging market and competitive insights Define and execute account strategies focused on long-term client retention and expansion Collaborate cross-functionally with Sales, Product, Tech, Finance, Legal, and Operations to ensure seamless service delivery Use data and analytics to inform decision-making, track performance, and optimize outcomes Mentor and develop team members, fostering a culture of continuous improvement and accountability Act as an executive escalation point for strategic accounts, ensuring issues are resolved with urgency and precision Skills You Need Minimum Qualifications Fluency in English and Spanish is required 5+ years of experience in Key Account Management, Client Success, or Relationship Management — ideally in payments or fintech Proven leadership experience managing and developing high-performing teams with international clients Strong understanding of payment technologies, financial services, and industry regulations Exceptional communication, negotiation, and presentation skills — you can adapt your message for a merchant CEO or an internal engineering team Demonstrated strategic thinking and structured problem-solving Comfortable navigating ambiguity and making decisions in a fast-paced, high-growth environment Bachelor's degree in Business, Marketing, or a related field What We Offer at Yuno Competitive Compensation Remote Work – You can work from everywhere! Home Office Bonus – A one-time allowance to help you create your ideal home office. Work Equipment Stock Options Health P