Process Engineer, Service Tooling & Processes

About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role As a Process Engineer on the Service Tooling & Processes team, you will design, validate, and optimize the workflows that enable Zipline’s technicians to maintain the P2 fleet safely, consistently, and efficiently. You’ll translate engineering intent into scalable processes, implement lean methodologies, and ensure that service procedures are robust enough for diverse operating environments. This role is highly cross-functional, bridging engineering, maintenance, and operations, so that every maintenance action contributes to safety, reliability, and fleet health. What You'll Do Design, document, and refine standardized maintenance processes, from inspections and servicing to component replacements and complex repairs. Validate processes in the field through pilots and technician feedback, ensuring usability, repeatability, and safety. Collaborate with Hardware Engineering, Reliability, and Tooling teams to align process design with aircraft and service architecture. Apply lean principles, error-proofing mechanisms, and automation opportunities to improve efficiency and reduce variability. Establish process control mechanisms and ensure compliance with safety and regulatory standards. Create process documentation, work instructions, and visual aids that enable frontline technicians to execute tasks consistently. Partner with Data and Reliability teams to define KPIs, track performance, and identify opportunities for continuous improvement. Lead root cause investigations for process-related issues and implement corrective/preventive actions. Provide structured feedback loops to engineering on design-for-maintainability. Partner with training program leadership to ensure process changes are embedded into training programs for technicians. What You'll Bring 4-6 years of experience in mechanical or mechatronic design, ideally in aerospace, automotive, or industrial tooling. Proficiency with CAD software (SolidWorks, CATIA, or similar). Strong understanding of manufacturing processes (CNC, additive manufacturing, machining, etc.). Experience with GD&T and technical drawing best practices. Ability to collaborate cross-functionally and communicate technical solutions clearly. Strong problem-solving mindset and attention to detail. Passion for Zipline’s mission and enabling frontline operators through world-class processes. Willingness to travel up to 50%