Partner Success Manager, Phoenix

About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline is building the future of instant delivery. As a Partner Success Manager, you will help us activate new partners in Phoenix and work with our broader team to help our restaurant and retail partners build their business on our platform. In this role you will directly own the relationship with our Phoenix restaurants and retail partners. You will be responsible for launching new restaurant and retail sites with our drone delivery service, building trusted relationships with the local restaurant and store managers at these sites, and identifying opportunities to grow the business. You are our important ‘eyes and ears’ on the ground - providing insights on pain points and identifying new product features and capabilities. To do this role well you will need to be curious, pragmatic and customer obsessed. You should be a structured thinker and action oriented – able to coordinate across multiple teams to develop a plan and drive execution. Finally, you should be a self-starter who is comfortable with ambiguity and adapting to a changing environment. This role will be based locally in Phoenix, Arizona. What You'll Do Collaborate with Zipline’s partners to understand their operations, identify their business objectives, and develop a strong day to day operating partnership Work cross-functionally to launch and expand Zipline’s service to partners, identify & solve challenges, and drive continuous improvement Establish regular communication with the local management at our restaurants and retail partners sites - building a trusted relationship and deep rapport Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap Proactively engage with customer stakeholders to build long-lasting trust Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority What You'll Bring 3+ years of experience in partner success, customer success or field operations - ideally in a delivery marketplace, retail, restaurant or ecommerce environment Demonstrated experience working collaboratively in cross-functional teams Demonstrated experience of pragmatic problem solving and driving initiatives Ability to build trust quickly because you are authentic, direct, and have strong empathy for custome