Fulfillment Supervisor

About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About Zipline Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building the first instant logistics system that serves all humans equally. Leveraging expertise in robotics and autonomy, Zipline serves tens of millions of people around the world. Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people. About You and The Role The Zipline Operations team is looking for a Fulfillment Operations Coordinator to support our fulfillment operations in the greater Dallas - Fort Worth areas and the ideal candidate for this role is a motivated and experienced individual that excels in fast-paced, physical environments, and is excited to roll up their sleeves. In this role, own the day-to-day fulfillment operations of 3-5 Walmart Supercenters, ensuring the site processes run smoothly, efficiently and safely. You will be responsible for ensuring your locations meet performance metrics and identify opportunities to improve our operating processes. This is an onsite role and candidates must reside in the greater Dallas Fort-Worth area and be willing to travel around the metroplex as needed. What You'll Do Lead a high-performing team of Fulfillment Operators across multiple sites. Set your team up for success to work safely and productively. You’ll partner with Flight and Customer Operations to effectively support daily tasks and ensure high performance of your team. You will own the day-to-day operations of one of our fulfillment operations, ensuring the site processes run smoothly, efficiently and safely. You’ll own scheduling and manage a labor budget. You will be responsible for ensuring your site meets performance metric goals. Ensure your teams are providing our customers with the best possible experience on each and every order. You will be responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Use data to identify pain-points or areas of inefficiency within our current processes. Design, build and execute process improvement projects to improve our fulfillment operations, quality metrics, and the employee experience. What You'll Bring You're self-motivated, positive, and a team player You have 2+ years’ experience in Operations, Warehouse Logi