Senior IT Engineer

About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. Overview We’re looking for a hands-on Senior IT Engineer to run day-to-day IT operations and deliver a seamless employee technology experience across a globally distributed workforce. This role is responsible for leading the helpdesk, managing onboarding and offboarding, owning device lifecycle and logistics, and continuously improving how IT operates at scale. You’ll bring a strong technical foundation and a bias toward action, with the ability to jump into issues directly while also building the systems, processes, and automation needed to reduce friction over time. The ideal candidate demonstrates strong ownership by proactively identifying and solving problems while holding themselves accountable for outcomes. They are customer-obsessed and operationally minded, continuously improving processes, eliminating inefficiencies, and building scalable systems that enhance the overall employee experience. What You’ll Be Doing Run Day-to-Day IT Operations Own and operate the IT helpdesk , ensuring fast, high-quality resolution of employee issues Troubleshoot hardware, software, and access issues across a distributed workforce Manage and improve support SLAs, KPIs, and service quality metrics Serve as an escalation point for complex or high-impact issues Manage and support A/V hardware inside conference rooms, all-hands spaces, and in common areas Own Employee IT Experience (Onboarding → Offboarding) Manage all onboarding and offboarding across systems and devices Ensure employees have the right access, tools, and equipment from day one Partner with HR and Security to maintain clean, auditable processes Device & Asset Lifecycle Management Own procurement, inventory, deployment, and lifecycle management of laptops, accessories, and IT equipment Manage logistics for a distributed and hardware-intensive environment (shipping, replacements, repairs) Maintain accurate asset tracking and enforce company policies Core Systems & Infrastructure Administer and optimize core IT systems (e.g., SSO, identity, device management, collaboration tools ) Ensure systems are reliable, secure, and scalable as the company grows Continuously improve system integrations and access management by leveraging AI tooling Automation & Internal Tooling Identify and eliminate repetitive work through automation and workflow improvements Build scripts, integrations, and lightweight tools to increase leverage