Strategic Operations Program Management Intern (Fall 2026)

About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. The Role Zipline is looking for a highly analytical, highly curious Strategic Operations Intern to support planning, execution, and scaling efforts across our commercial operations organization. You will work directly with senior operational leadership on some of the company's most important questions: How many people do we need to support growth? What limits our ability to launch new markets? How do we forecast demand, capacity, and operational performance? How do we turn fragmented information into actionable decisions? This is not a traditional internship focused on research or presentations. You will be embedded directly into operational planning and execution, helping build the systems, reporting, and operating mechanisms that allow teams to scale. The ideal candidate enjoys solving messy problems, organizing complex information, and building tools that make teams more effective. What You'll Do Support weekly operating reviews and executive reporting Build and maintain dashboards, trackers, and planning tools Analyze operational performance and identify trends Investigate root causes behind operational issues Gather and synthesize updates across multiple teams Improve data quality and process consistency Build forecasting and capacity-planning models Document and improve operational workflows Work directly with leaders across Operations, Finance, Recruiting, Launch, and Business Operations What You'll Bring You must have completed the second year of you undergraduate studies in Industrial Engineering, Operations Research, Systems Engineering, Economics, Mathematics, Statistics, Data Science, Computer Science, or a related field. Masters and PhD are also eligible Strong analytical and problem-solving skills Comfortable working with spreadsheets and large datasets Excellent written and verbal communication Curious, proactive, and eager to learn Ability to manage multiple projects simultaneously Excited by ambiguity and fast-moving environments Bonus Points SQL experience Python experience Experience building dashboards or automation tools Experience leading a club, organization, team, or side project Evidence that you've built systems to solve real-world problems What Success Looks Like By the end of the internship, you have become a trusted operator who can independently: Maintain key business reporting Identify and investigate operational issues Build useful analyt