Senior IT Support Engineer - UK - Hybrid

Senior IT Support Engineer Hybrid - London, UK - in office About Brave Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. And we’re just getting started. Already over 120 million people have switched to Brave for a faster, more private web. Millions more switch every month. The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data, and tells us what’s true and what’s not. Brave is fighting back. Join us! Summary As a Senior IT Support Engineer, you'll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with employees at all levels. The ideal candidate is passionate about learning new technologies and has the ability to work independently and self-motivate in a professional but fun environment. Remaining cool under pressure is essential. About the team: Our lean and dedicated technical team of 3 currently includes a VP of IT, a Staff IT engineer, and a Senior IT engineer. You will be the second Senior IT engineer, playing a key role in supporting our staff across the globe. This role is based out of the London office which regularly supports 20 employees. Some of the responsibilities include: Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux. A/V Support using Brave Talk, in house and remote User account management such as onboarding / offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management Hardware and Software inventory control and purchasing and remote shipping Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles Doing security reviews of our vendors and responding to customer security inquiries that relate to IT Maintaining company asset management with Snipe-IT Building workflows and automations to help streamline internal processes Requirements Experience implementing corporate security controls such as those required for SOC 2 Experience with Google Workspace Admin Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!) Good working knowledge of Slack, GitHub, 1Password and many other SAAS tools Understanding how to manage AI tooling such as Claude, Gemini and OpenAI Strong working knowledge of macOS, Windows and Linux in an enterprise environment Experience doing internal security audits Demonstrate excellent organisational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation Compensation £100,000 - 120,000 GBP Working at Brave Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech Highly competitive salaries & benefits, and generous home-office stipends Annual company wide get together, in fun locations Welcoming, humble, ridiculously smart teammates, and a truly flat org structure Opportunity to get in early at a hyper-growth company, and revolutionize the web Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?