Customer Support Associate

WHY DELPHI? Delphi is building the network of digital minds. For the first time, anyone can create an interactive version of themselves: a living profile that talks, teaches, and answers questions in your voice, with your perspective and judgment, around the clock. The internet gave us static profiles and endless feeds. We're building something alive. People won't just read about you, they'll experience how you think. This is the consumer shift we're betting on. Today it's thousands of the world's most brilliant minds. Next it's everyone: every thought leader, expert, and professional with a digital mind that scales their wisdom to anyone, anywhere. A new social layer where knowledge is abundant, personalized, and discoverable. We are trusted and loved by thousands of the world’s most brilliant minds. We have tripled revenue, users, and Delphi interactions in the past 6 months - all organically through word of mouth. We plan to accelerate even further from here. Delphi’s investors include Sequoia Capital, Founders Fund, Abstract Ventures, Michael Ovitz, Gokul Rajaram, Olivia Wilde, and dozens of founders from Lyft, Zoom, Doordash, and many more. Our team includes founders with successful exits and builders from Apple, Spotify, Substack and more. Learn more about Delphi and this position by calling the CEO’s digital mind here https://www.delphi.ai/dara/call WHO YOU ARE - Strong multitasker who can manage multiple customer conversations and competing priorities in parallel - Calm, patient, and empathetic, able to de-escalate tense situations and hold a steady tone under pressure - Clear, confident communicator with strong verbal and written skills - Sharp prioritization and judgment, knowing what is urgent versus what can wait, and escalating appropriately - AI-fluent and tool-savvy, comfortable using AI support tools to troubleshoot, draft responses, and improve workflows - Comfortable with weekend monitoring and coverage, responding quickly when issues come up - 2+ years of experience working directly with customers WHAT YOU'LL DO - Own and manage our Intercom support system, including inbox configuration, macros, tags, and routing - Triage and resolve incoming tickets with timely follow-up and clean documentation - Maintain visibility into outstanding tickets and proactively drive them to resolution, including follow-ups - Surface themes, bugs, and recurring issues to Engineering with clear context and examples - Support mid-tier client requests, including troubleshooting, guidance, and cross-team coordination - Support live webinars by monitoring and answering Q&A in real time, escalating technical and product questions as needed and capturing follow-ups for the team - Troubleshoot issues end-to-end before escalating to Engineering, gathering clear repro steps, logs and screenshots, and customer context so escalations are actionable and fast - Escalate high-impact issues such as outages, payment and access problems, and data or privacy concerns, and track them through closure WHY YOU'LL LOVE IT HERE We work on hard problems. Our team is full of former founders, and entrepreneurial individuals who are taking on immense initiatives. We push each other. Work from our beautiful Jackson Square office in San Francisco, surrounded by peers pushing to do their best work. Benefits - Unlimited Learning Stipend: Whether it’s books, courses, or conferences, we want to support your growth and development. The more you learn and improve your craft the more effective we will be together. - Health, Dental, Vision: Comprehensive coverage to keep to take care of your health. - 401k covered by Human Interest. - Housing Stipend. - Relocation support to SF (as needed) If you’re looking for just a job, Delphi isn’t the right fit. But if you want to shape the future of human connection, scale wisdom for billions, and build something that will outlast us all - you’ll feel at home here.